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Customer Retention Executive

MHA Consultancy Services Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Overview

Customer Retention Executive role at MHA Consultancy Services Sdn Bhd.

Base pay range

This range is provided by MHA Consultancy Services Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Responsibilities

Proactively reach out to existing customers to understand their needs and offer suitable loan solutions.
Build strong relationships with loyal customers to increase engagement and satisfaction.
Follow up on loan applications, assist in resolving issues, and ensure smooth processing.
Achieve individual targets for customer activation, conversion rate, and satisfaction scores.
Collaborate with the team to improve customer communication and retention processes.

Job Requirements

SPM / STPM / Diploma / Degree in any field

Fresh graduate is welcome to apply

Prior experience in customer service, call center, or tele sales is an advantage

Fluent in Bahasa Malaysia (spoken & written) is preferably.

Fluent in Mandarin (spoken & written) is an advantage.

Able to work under pressure and meet daily targets

Willing to work shift schedules, including weekends and public holidays

Positive attitude and good problem-solving skills

Job Details

Type : Permanent

Position : Customer Retention Executive - Sales (Loan & Financing)

Basic Salary : RM3,000 + Commission

Work Mode : Weekday On-site; Weekend & PH Work From Home

Working Hours : 6 working days per week; can self arrange off day

Project : Personal Financing, Loan

Job Benefits

Basic salary + Commission

EPF, SOCSO, and EIS contributions

On-the-job training provided

Career advancement opportunities

Supportive team environment

Staff activities

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Customer Executive • Kuala Lumpur, Kuala Lumpur, Malaysia

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