Customer Service Executive

Overview

Join to apply for the Customer Service Executive role at Wealth Mastery Academy .

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Wealth Mastery Academy provided pay range

This range is provided by Wealth Mastery Academy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner, providing accurate information and resolving issues effectively.
• Maintain a thorough understanding of Wealth Mastery Academy's programs, services, and policies to accurately address customer questions and concerns.
• Document all customer interactions and resolutions in the CRM system, ensuring data accuracy and completeness for future reference and analysis.
• Proactively identify and escalate complex or unresolved customer issues to senior team members for further investigation and resolution.
• Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience and address any cross-functional issues.
• Contribute to the development and improvement of customer service processes and procedures to enhance efficiency and customer satisfaction.
• Follow up with customers to ensure their issues have been resolved and that they are satisfied with the service they received, actively seeking feedback for continuous improvement.

Qualifications

Benefits

Seniority level

Employment type

Job function

Industries

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