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Human Resources Director (Services Oriented Industry)

Human Resources Director (Services Oriented Industry)

Michael PageSeremban, Negeri Sembilan, Malaysia
7 days ago
Job description

Overview

  • Lead transformation in a dynamic, values-driven organisation.
  • Influence culture and talent across the entire organisation.

About Our Client

Our client is a well-established, service-based organisation with a strong reputation for excellence, integrity, and people development. With a diverse workforce of both local and expatriate employees, the organisation operates in a complex, multicultural environment and is committed to delivering high-quality experiences to its stakeholders.

They known for their collaborative culture, inclusive leadership, and long-term investment in talent development. The organisation continues to grow steadily and offers a dynamic environment where human capital plays a central role in sustaining its success.

Job Description

Strategic Planning

  • Partner with the Senior Leadership Team (SLT) to regularly review the organisation's strategic plan and align HR strategies to support long-term objectives.
  • Act as a trusted advisor and strategic partner to the CEO / MD and SLT.

    • HR Leadership

  • Provide strategic direction and leadership for HR initiatives across the organisation, including : Designing and implementing consistent and effective recruitment and selection methodologies, both local and expatriate.
  • Leading reward strategies, staff engagement, performance management, and career development programmes.
  • Driving employee relations strategies, including HR policy development aligned to legislation and best practice.
  • Developing leadership capabilities and professional excellence through structured staff development programmes.
  • Creating effective communication and engagement frameworks across the workforce.
  • Promoting a culture of coaching, collaboration, and high performance.

    • Employee Relations

  • Build and sustain a strong organisational culture and sense of team spirit, ensuring achievements are recognised and celebrated.
  • Lead investigations and resolution of disciplinary matters and grievances.
  • Ensure compliance with labour law and statutory requirements.
  • Represent the organisation in HR-related matters with external agencies and bodies (e.g., Industrial Court).

    • HR Administration

  • Oversee recruitment for all employees, contractors, and third-party providers.
  • Ensure HR documentation and records are accurate and compliant.
  • Manage HR administration processes, including best practice in recruitment and onboarding.
  • Oversee staff healthcare benefits and insurance programmes.
  • Work with relevant teams to ensure smooth onboarding of expatriate staff.
  • Manage the HR Department budget.

    • Leadership Team Membership

  • As part of the SLT, contribute fully to organisational initiatives, including :
  • Leading professional development initiatives.
  • Building leadership capacity across teams.
  • Taking accountability for budgeting and financial controls.
  • Supporting organisational growth and branding.

    • The Successful Applicant

  • Minimum degree qualification with at least 15 years' progressive HR experience
  • Background in service-based industries (hospitality, healthcare, education, professional services)
  • Proven track record in strategic HR leadership within complex organisations
  • Strong expertise in talent management, employee relations, and Malaysian employment law
  • Experienced in leading HR teams and partnering with senior leadership
  • Excellent communication, leadership, and problem-solving skills
  • Demonstrates integrity, empathy, and mutual respect with a genuine commitment to employee wellbeing and growth

    • What\'s on Offer

  • A strategic leadership role with direct impact on organisational culture and people strategy
  • Opportunity to work in a Diverse, multicultural environment with both local and expatriate employees
  • A values-driven organisation built on integrity, empathy, and mutual respect

    • Contact Ben Chew

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    Phone number

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    Human Resource • Seremban, Negeri Sembilan, Malaysia

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