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Senior Customer Service Manager (Night Shift)

AmbitionPetaling Jaya, Selangor, Malaysia

12 hours ago

Job description

Position

Managing Consultant, Global Business Services | Recruiting for HR, Supply Chain & Procurement | Fresh Grad for Japanese, Korean, Thai, Vietnamese…

Regional Exposure (MNC)
Attractive Remuneration Package

A leading manufacturing multinational corporation. With a multi billion USD worldwide market, it is looking to expand its Malaysia shared services center and hire Senior Manager, Supply Chain Operations / Order Management / Order Fulfilment talents. There are junior up to senior positions available across the function.

Responsibilities

Supervises a team of associates handling the "Order Fulfilment / Order Management" process through phone, email, and e-commerce channels.

Develop and implement the shared services operating model.

Create meaningful learning and development experiences for team members.

Introduce initiatives that improve performance, KPIs, and outcomes.

Oversee systems, processes, and infrastructure for optimization.

Partner with the stakeholders on planning and special initiatives.

Engage with unit key users to ensure seamless transaction processing

Monitor team performance against SLAs and customer satisfaction metrics.

Resolve issues promptly to reduce aging transactions and disputes.

Identify performance gaps and deliver coaching or training as needed.

Lead and support change initiatives aligned with business direction

Ensure operations meet compliance standards and follow best practices.

Assist in recruitment and onboarding to ensure smooth candidate integration.

Requirements

Bachelor’s degree in Communication, Supply Chain, or any related professional qualification.

Candidates with at least 7 years of experience in people management experience with a sizeable team.

Applicants with working experience of SAP ERP system will be prioritized.

Applicants with Project Management will be prioritized

Excellent English communication skills, both written and verbal.

Mandarin communication is a MUST to manage both APAC and US portfolio

Leader who is able to empower and strive in a fast-paced environment.

How To Apply

To apply, please click "APPLY NOW" or email Jay Yin at . Data provided is for recruitment purposes only.

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number : JTKSM 995 | Company Registration Number : -T)

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Industries : Business Consulting and Services

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Customer Service • Petaling Jaya, Selangor, Malaysia

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