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Application Support Engineer - Mandarin Speaker

Accenture Southeast AsiaKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Overview

ATCM - Application Support Engineer - Mandarin Speaker at Accenture Southeast Asia. This role acts as the first point of contact for technical support on Tencent Cloud products and requires Mandarin language proficiency.

Location : Kuala Lumpur, Malaysia. We encourage referrals to increase your chances of interview consideration.

Responsibilities

Act as the first point of contact for technical support on Tencent Cloud products
Handle incoming tickets via phone, live chat, and ticketing systems
Troubleshoot basic issues related to CVM, COS, VPC, CLB, etc.
Escalate unresolved cases to second-line teams
Maintain high customer satisfaction and timely response
Document cases and contribute to internal knowledge base

Qualifications

Bachelor's degree in IT, Computer Science, or related field

Strong knowledge of networking fundamentals (TCP / IP, DNS, VPN)

Experience with Linux / Windows server environments

Familiarity with Tencent Cloud services preferred

Good communication and customer service skills

Preferred certifications : Tencent Cloud TCA / TCP

Job details

Seniority level : Entry level

Employment type : Full-time

Job function : Information Technology

Industries : Business Consulting and Services

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Application Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia