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Application Support Engineer - Mandarin Speaker
Accenture Southeast AsiaKuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanBachelor's degree in IT, Computer Science, or related field Strong knowledge of networking fundamentals (TCP / IP, DNS, VPN) Experience with Linux / Windows server environments Familiarity with Tencent Cloud services preferred Good communication and customer service skills Preferred certifications : Tencent Cloud TCA / TCP Seniority level : Entry level Employment type : Full-time Job function : Information Technology Industries : Business Consulting and Services
Overview
ATCM - Application Support Engineer - Mandarin Speaker at Accenture Southeast Asia. This role acts as the first point of contact for technical support on Tencent Cloud products and requires Mandarin language proficiency.
Location : Kuala Lumpur, Malaysia. We encourage referrals to increase your chances of interview consideration.
Responsibilities
- Act as the first point of contact for technical support on Tencent Cloud products
- Handle incoming tickets via phone, live chat, and ticketing systems
- Troubleshoot basic issues related to CVM, COS, VPC, CLB, etc.
- Escalate unresolved cases to second-line teams
- Maintain high customer satisfaction and timely response
- Document cases and contribute to internal knowledge base
Qualifications
Job details
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