Customer Support Agent - (Fluent in Vietnamese)
Invisible Expert MarketplaceBatu Pahat, Johor, Malaysia30+ days ago
Job descriptionHigh school diploma or equivalent; degree in Business, Finance, or IT is a plus. Bilingual fluency in Vietnamese and English, with strong verbal and written communication skills in both languages. Previous customer service experience, ideally within technical support or financial services. Familiarity with retirement plans or financial account management (401(k), IRA) is advantageous. Proficiency in Zendesk and Aircall is preferred. Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment. High attention to detail and ability to work independently and as part of a remote team. Must pass a background check. Hours : 45-50 hours per week Schedule : 9 : 00 AM – 6 : 00 PM US Eastern Time Must be able to work US-East Coast / New York Time Zone Compensation : Type – Hourly; Rate – $5 / hour Employment type : Contract Workplace : Remote Seniority level : Entry level
Overview
Customer Support Agent - (Fluent in Vietnamese) — Remote, contract position at Invisible Expert Marketplace. The role supports the latest AI-driven technology in the financial services industry, focusing on retirement plan inquiries and related account support.
Responsibilities
- Provide prompt, accurate, bilingual support via phone, email, and live chat for English- and Vietnamese-speaking customers.
- Assist with account activation, integration troubleshooting, and product-related inquiries.
- Give guidance on retirement plan offerings (e.g., 401(k), IRA, Profit Sharing Plans).
- Troubleshoot technical issues and escalate complex cases as needed.
- Use Zendesk, Aircall, and internal CRM systems to track, manage, and resolve customer interactions.
- Collaborate with internal teams to escalate issues efficiently and improve customer service.
Qualifications
Details
#J-18808-Ljbffr
Create a job alert for this search
Customer Support • Batu Pahat, Johor, Malaysia
Related jobs
%20Sdn%20Bhd)
- Promoted
Associate Customer Marketing
Hershey CompanyJohorMalaysia, Johor, Malaysia Supports the execution of customer and channel marketing strategies by coordinating shopper activation plans, assisting in commercial operations, and managing administrative tasks.Works closely wit...Show moreLast updated: 30+ days ago
- Promoted
Senior Sales Engineer
NETZSCH (Malaysia) Sdn BhdJohorMalaysia, Johor, Malaysia NETZSCH (Malaysia) Sdn Bhd, part of Erich NETZSCH GmbH & Co.Holding KG, has over 60 years of global experience serving various markets with high-quality pumps and systems.We offer NEMO® progressing...Show moreLast updated: 5 days ago
- Promoted
Head of Production Engineering (External Manufacturing)
Michael PageKebun Baharu, Johor, Malaysia Head of Production Engineering (External Manufacturing).Head of Production Engineering (External Manufacturing).This opportunity is with a large organization renowned for its contributions to the i...Show moreLast updated: 8 days ago
- Promoted
Senior Engineer Team Lead (Facilities)
Seagate TechnologyJohorMalaysia, Johor, Malaysia Our Group in the Facilities Department - Electrical Section is to ensure reliable electrical supply to support continuous manufacturing operations.
We manage electrical engineering activities within...Show moreLast updated: 5 days ago
- Promoted
Microsoft 365,Teams,Sharepoint-Mandarin speaking-Malaysia
RAPSYS TECHNOLOGIES PTE LTDMuar, Johor, Malaysia Microsoft 365, Teams, SharePoint - Mandarin speaking - Malaysia.We are seeking a skilled Microsoft 365 specialist fluent in Mandarin to manage and optimize our cloud-based collaboration platforms.T...Show moreLast updated: 14 days ago
- Promoted
Software Engineer, Android Core Product - Kuala Lumpur, Malaysia
SpeechifyMuar, Johor, Malaysia The mission of Speechify is to make sure that reading is never a barrier to learning.Over 30 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, G...Show moreLast updated: 30+ days ago
- Promoted
Key Account Executive / Manager
IQVIA Asia PacificJohorMalaysia, Johor, Malaysia Direct message the job poster from IQVIA Asia Pacific.Recruiting Top Talent Across the Region at IQVIA.Involved in innovative therapy that impacts patient care and patient outcome.Base in Johor, te...Show moreLast updated: 9 days ago
- Promoted
QA / QC Manager - Data Center
Turner & TownsendKebun Baharu, Johor, Malaysia QA / QC Manager - Data Center at Turner & Townsend.Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real e...Show moreLast updated: 17 days ago
- Promoted
VP, Personal Wealth Banking Team Head | Kluang, MY
United Overseas BankKluang, Johor, Malaysia United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America.In...Show moreLast updated: 30+ days ago
- Promoted
Business Development Manager - Malaysia Johor
FX PrimusJohorMalaysia, Johor, Malaysia FXPRIMUS offers one of the most secure online trading environments available within the forex industry.Our extra measures in safety have positioned us as the front runner in responsible trading, an...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Agent - (Fluent in Vietnamese)
Invisible Expert MarketplaceMuar, Johor, Malaysia Customer Support Agent - (Fluent in Vietnamese).Remote, contract position at Invisible Expert Marketplace.The role supports the latest AI-driven technology in the financial services industry, focus...Show moreLast updated: 30+ days ago
- Promoted
Head of Business (LCL / FCL) - Chinese Speaker
Links InternationalKebun Baharu, Johor, Malaysia Head of Business (LCL / FCL) - Chinese Speaker.Join to apply for the Head of Business (LCL / FCL) - Chinese Speaker role at Links International.
We are seeking a dynamic and experienced Head of Business...Show moreLast updated: 6 days ago
- Promoted
Branch Manager (Taman Molek)
OCBCJohorMalaysia, Johor, Malaysia Oversee the branch’s total financial strength, including overall growth of key revenue drivers.Develop and execute plans to achieve targets for total income, operating expenses, operating profits a...Show moreLast updated: 8 days ago
- Promoted
ADMIN - Hotel Manager (Ocean)
Global JobsJohorMalaysia, Johor, Malaysia Be among the first 25 applicants.Checking, controlling and signing for all supplies and delivery notes.Supervising the proper storage of all stock on board the vessel.
Responsabil pentru intregul de...Show moreLast updated: 30+ days ago
- Promoted
Senior Sales Engineer
NETZSCH MalaysiaJohorMalaysia, Johor, Malaysia NETZSCH (Malaysia) Sdn Bhd, part of Erich NETZSCH GmbH & Co.Holding KG, has over 60 years of global experience serving various markets with high-quality pumps and systems.We offer NEMO® progressing...Show moreLast updated: 5 days ago
- Promoted
Global Operations Director – Data Center Product Manufacturing
AirswiftJohorMalaysia, Johor, Malaysia Global Operations Director – Data Center Product Manufacturing.Highly competitive, commensurate with experience - open for discussion based on your current and expected salary.Our client is a globa...Show moreLast updated: 27 days ago
- Promoted
Data Partner- Math- Chinese - Remote- Global
TELUS Digital AI Data SolutionsMuar, Johor, Malaysia Data Partner- Math- Chinese - Remote- Global.TELUS Digital AI Data Solutions.We are seeking a Subject Matter Expert to design advanced, domain-specific questions and solutions and to create challen...Show moreLast updated: 30+ days ago
- Promoted
Site Reliability Engineer - Based in Johor Bahru
Arvion ServicesKebun Baharu, Johor, Malaysia Site Reliability Engineer – Johor Bahru.Site Reliability Engineer – Johor Bahru.As a Site Reliability Engineer (SRE), you will play a key role in maintaining the reliability and performance of crit...Show moreLast updated: 6 days ago
- Promoted
Machine Learning Engineer (Contract)
career.ioJohorMalaysia, Johor, Malaysia Through our community of career experts and data insights, our brands—we empower professionals to take control of their careers, tell the best version of their career stories, and reach their full ...Show moreLast updated: 3 days ago
- Promoted
Azure AI Engineer - Malaysia
eduCLaaSMuar, Johor, Malaysia The engineer will be responsible for designing, developing, and deploying AI-powered applications on Microsoft’s Azure ecosystem.
This role involves working with Azure AI Services, Azure OpenAI, Mic...Show moreLast updated: 30+ days ago