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Guest Relations Assistant

1 Group (Melaka) Sdn BhdMelaka City, Melaka, Malaysia

2 days ago

Job description

Requirements

Proficient in Microsoft Office (especially Excel and PowerPoint);
Able to speak in English, Bahasa Malaysia and Mandarin.
Customer service oriented, result driven & good team player;
Excellent communications & interpersonal skills;
Able to working in a fast paced environment;
Able to work during weekends and public holidays.

Responsibilities

The key responsibilities of the Guest Relations Assistant includes :

Providing exceptional customer service experiences (VIPs and overall guests)

Comply with all standards and operating procedures

Interacting and meeting new customers / clients upon arrival / departure

Handling 7 Rooms – checking on customer’s reservations, reviews and stay updated with latest promotions in outlets

Handling customer’s complaints and issues and negotiate with them effectively

Ensuring successful execution of a purposeful driven service culture

Database collections

Benefits

Firm Commitment to Career Development

Multi Cultural Work Environment

EPF, SOCSO

Additional Benefits

Training Provided

Skills

Customer Service Communication

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Guest Relations Assistant • Melaka City, Melaka, Malaysia