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Guest Relations Assistant

Guest Relations Assistant

1 Group (Melaka) Sdn BhdMelaka City, Melaka, Malaysia
4 hari lalu
Penerangan pekerjaan

Requirements

  • Proficient in Microsoft Office (especially Excel and PowerPoint);
  • Able to speak in English, Bahasa Malaysia and Mandarin.
  • Customer service oriented, result driven & good team player;
  • Excellent communications & interpersonal skills;
  • Able to working in a fast paced environment;
  • Able to work during weekends and public holidays.

Responsibilities

The key responsibilities of the Guest Relations Assistant includes :

  • Providing exceptional customer service experiences (VIPs and overall guests)
  • Comply with all standards and operating procedures
  • Interacting and meeting new customers / clients upon arrival / departure
  • Handling 7 Rooms – checking on customer’s reservations, reviews and stay updated with latest promotions in outlets
  • Handling customer’s complaints and issues and negotiate with them effectively
  • Ensuring successful execution of a purposeful driven service culture
  • Database collections
  • Benefits

  • Firm Commitment to Career Development
  • Multi Cultural Work Environment
  • EPF, SOCSO
  • Additional Benefits

  • Training Provided
  • Skills

    Customer Service Communication

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