Senior Customer Service Assistant

Overview

We are for a young and energetic Customer Service Assistant plays a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients. This position involves providing exceptional service and support to customers, addressing inquiries, resolving issues, and promoting a positive brand image. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach. They will collaborate with internal and external teams to meet the company's goals and ensure adherence to organizational policies and procedures.

Responsibilities

• Interact with customers via various channels (phone, email, WhatsApp, social media) and provide prompt and professional assistance.
• Respond to customer inquiries, concerns, and complaints in a timely and courteous manner.
• Identify and assess customer needs to provide appropriate solutions and recommendations.
• Handle and resolve customer issues, escalating complex cases to senior representatives or supervisors when necessary.
• Stay updated on product knowledge, industry trends, and company updates to better assist customers.
• Collaborate with internal teams, such as sales, marketing, and technical support, to address customer queries and issues.
• Check and prepare customer documentation and invoices, and arrange for delivery.

Job Requirements

Notes : Only shortlisted candidates will be contacted.

Job Benefits

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