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Job Purpose
Account Profitability
- Maximise earnings potential and revenue of relationship.
- Review and monitor performance of accounts.
Service Management
Ensure promptness and quality of credit processing.Monitor overdue accounts and undertake prompt measures to prevent NPLs.Provide customer level information to relevant parties within the Bank.Facilitate the drawdown of facilities.Client Relationship Management
Support, identify, solicit and establish a high value client base.Accountable for customer relationship and customer interface.Operations Management
Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.Coordinate and liaise with branches / head office departments to maximize process efficiency and customer satisfaction.Additional Responsibilities
Act as Backup Compliance Coordinator and assume responsibilities under BNM’s policies and Bank’s AML guidelines.Act as Backup Operational Risk Coordinator for ORM activities.Champion ORM activities in the Business Unit.Report all operational defects via Loss Event Database (LED).Utilize ORM tools like RCSA, KCS, KRI, and ScAN to manage risk exposure.Undertake additional responsibilities as assigned.Act as Backup BCP / DRP Coordinator for Business Contingency Plans.Job Requirements
Degree in Accounting, Finance, Banking, Business, Economics or similar.Experience in marketing and credit processing.Strong command of Bahasa Malaysia and English, both oral and written.Good public speaking and presentation skills.Knowledge of Bank’s Credit, Operations, and Products.Stay updated on SME issues, policies, and trends.Basic business and industry knowledge.Seniority level
Entry levelEmployment type
Full-timeJob function
Sales and Business DevelopmentIndustries
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