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Operations Manager

Operations Manager

Agensi Perkejaan Hunters SearchKuala Lumpur, Kuala Lumpur, Malaysia
17 hours ago
Job description

Job Overview

We are seeking an experienced and highly driven Operations Manager to lead the operations of a new & young Thai Cuisine restaurant brand, which is launching its first outlet in Kuala Lumpur. This role requires a proven leader with strong operational expertise, people management skills, and the ability to deliver an exceptional guest experience in a high-volume and fast-paced environment.

Key Responsibilities

  • Support all pre-opening preparations (recruitment, training, SOP setup, operational readiness)
  • Oversee day-to-day restaurant operations with 100% adherence to SOPs and brand standards.
  • Lead, train, and motivate a team to maintain high service and food quality standards.
  • Train, coach, and discipline staff to deliver a systematic service culture.
  • Manage manpower planning and rostering.
  • Control inventory, procurement, and food cost to ensure operational efficiency.
  • Drive sales and profitability through effective cost control, manpower planning, and inventory management.
  • Ensure compliance with health, safety, and hygiene regulations.
  • Handle customer feedback and resolve issues professionally to uphold the restaurant's reputation.
  • Prepare and review operational reports, budgets, and forecasts.
  • Resolve operational issues and manage customer escalations effectively.

Key Requirements

  • Minimum 5–10 years of restaurant / food & beverage management experience, preferably in Thai or Chinese Cuisine Restaurants.
  • Strong background in structured, SOP-driven F&B operations.
  • Strong leadership skills with a track record of building and managing high-performing teams.
  • Excellent communication and interpersonal skills.
  • Pre-opening or new outlet launch experience highly preferred.
  • Proven ability to manage P&L, control costs, and achieve financial targets.
  • Hands-on, detail-oriented, and highly adaptable in a dynamic environment.
  • Strong customer service orientation with the ability to create memorable dining experiences.
  • Flexible to work late shifts on weekends, evenings, and public holidays as required.

    • Remuneration

  • MYR 8,000 - MYR 10,000

    • Consultant In-charge

  • Kah Wai | |

    • Job Type : Full-time

    Pay : RM8, RM10,000.00 per month

    Work Location : In person

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    Operation Manager • Kuala Lumpur, Kuala Lumpur, Malaysia