Operations Manager

Job Overview

We are seeking an experienced and highly driven Operations Manager to lead the operations of a new & young Thai Cuisine restaurant brand, which is launching its first outlet in Kuala Lumpur. This role requires a proven leader with strong operational expertise, people management skills, and the ability to deliver an exceptional guest experience in a high-volume and fast-paced environment.

Key Responsibilities

• Support all pre-opening preparations (recruitment, training, SOP setup, operational readiness)
• Oversee day-to-day restaurant operations with 100% adherence to SOPs and brand standards.
• Lead, train, and motivate a team to maintain high service and food quality standards.
• Train, coach, and discipline staff to deliver a systematic service culture.
• Manage manpower planning and rostering.
• Control inventory, procurement, and food cost to ensure operational efficiency.
• Drive sales and profitability through effective cost control, manpower planning, and inventory management.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle customer feedback and resolve issues professionally to uphold the restaurant's reputation.
• Prepare and review operational reports, budgets, and forecasts.
• Resolve operational issues and manage customer escalations effectively.

Key Requirements

Remuneration

Consultant In-charge

Job Type : Full-time

Pay : RM8, RM10,000.00 per month

Work Location : In person