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Technical Support Executive - Mandarin Speaker - Ara Damansara

Technical Support Executive - Mandarin Speaker - Ara Damansara

Arvion ServicesKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
1 day ago
Job type
  • Quick Apply
Job description

We are looking for a  Customer Support Executive  to handle first-level support for corporate and consumer products. This role involves managing phone, email, and fax communications, assisting with inquiries, resolving issues, and ensuring high customer satisfaction.

Key Responsibilities :

  • Manage incoming and outgoing customer interactions through phone calls, emails, and faxes, addressing product-related questions, sales inquiries, promotional offers, and general support requests.
  • Deliver consistent technical assistance via phone and email for product-related concerns and issues.
  • Demonstrate strong interpersonal and communication abilities to effectively resolve customer frustrations and provide satisfactory solutions.
  • Assess customers technical understanding and tailor explanations accordingly to ensure clear and effective support.
  • Perform initial troubleshooting and ask relevant questions to determine the appropriate next steps for software-related queries.

Qualifications :

  • 1-2 years of customer service experience (preferably in a call center or tech support).
  • Fresh Graduates with IT qualification are encouraged to apply
  • Excellent verbal and written communication skills.
  • Strong multitasking abilities and attention to detail.
  • Proficiency with CRM systems and Microsoft Office.
  • Customer-centric with a positive, solution-oriented mindset.
  • Knowledge of hardware / software troubleshooting is a plus.

    • What We Offer :

  • KPI Allowance : RM500
  • Night Shift Allowance : RM400
  • EPF & SOCSO
  • Sick leave
  • Annual leave
  • 5 mins from Kelana Jaya LRT station and a shopping mall.
  • Office is located next to housing area. Convenient for outstation candidates.
  • Quarterly staff recognition and appreciation Stage : Customer Service Executive >

    • Senior Customer Service Executive >

    Team Leader >

    Senior Team Leader >

    Assistant Manager >

    Manager >

    Senior Manager

  • IJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
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    Mandarin Speaker • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia