Technical Support Executive - Mandarin Speaker - Ara Damansara

We are looking for a  Customer Support Executive  to handle first-level support for corporate and consumer products. This role involves managing phone, email, and fax communications, assisting with inquiries, resolving issues, and ensuring high customer satisfaction.

Key Responsibilities :

• Manage incoming and outgoing customer interactions through phone calls, emails, and faxes, addressing product-related questions, sales inquiries, promotional offers, and general support requests.
• Deliver consistent technical assistance via phone and email for product-related concerns and issues.
• Demonstrate strong interpersonal and communication abilities to effectively resolve customer frustrations and provide satisfactory solutions.
• Assess customers technical understanding and tailor explanations accordingly to ensure clear and effective support.
• Perform initial troubleshooting and ask relevant questions to determine the appropriate next steps for software-related queries.

Qualifications :

What We Offer :

Senior Customer Service Executive >

Team Leader >

Senior Team Leader >

Assistant Manager >

Manager >

Senior Manager