Sales Consultant (Mandarin Speaker, WFH)

Our client is a leading B2C startup in the proptech space that’s transforming how people navigate their home renovation journey . They are seeking a driven individual to take on the role of a Sales Consultant, helping homeowners make safer and smarter decisions on their renovation journey.

You will be at the forefront of homeowner interactions - understanding each homeowner’s unique requirements, offering practical advice, and matching them with suitable renovation service providers. You will also liaise with designers and contractors to ensure a smooth and supportive experience.

If you are enthusiastic, coachable, and eager to deliver the best experience for homeowners and renovation partners, we welcome your application!

Key Responsibilities

• Homeowner Engagement : Conduct daily outbound calls with homeowners who sign up for our services, understand their renovation needs deeply, and ensure their satisfaction with the overall process.
• Matching & Advisory : Match homeowners with relevant renovation professionals based on their specific requirements, offering practical advice where helpful.
• Homeowner Support : Provide friendly and professional responses to inquiries via chat. Resolve issues and concerns effectively.
• Relationship Building : Build strong relationships through regular communication, addressing homeowner needs, and creating positive experiences.
• Feedback Collection : Gather homeowner feedback, concerns, and suggestions to support continuous service improvement.
• Industry Knowledge : Stay up-to-date with the renovation and home improvement sector to add value to homeowner interactions.
• Training & Development : Participate in onboarding and ongoing training to strengthen consulting and customer success skills.

Qualifications

Seniority Level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

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