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Process Executive - Sales Admin
Infosys LimitedPetaling Jaya, Selangor, Malaysia30+ days ago
Job descriptionDiploma or degree in Business or a related field. More than 2 years of experience in a Sales Support role in the IT industry. Good English, Mathematics, Excel, and Microsoft Outlook skills. Understanding of the Sales / buying cycle and ability to handle dispute cases. Good problem-solving skills. Meticulous and detailed in numbers.
Process Executive - Sales Admin Process Executive
Job Details
Work Location : Petaling Jaya, Selangor, Malaysia
Domain : Operations
Company : ITL Malaysia
Responsibilities
- Assist client manager in generating quotes to facilitate fast turnaround time, involving product pricing knowledge.
- Gather and consolidate information for each quote request.
- Handle incoming quotation requests, including overseas requests from other NTT Offices.
- Make frequent follow-up calls to achieve client request closure within SLA.
- Process and follow-up on dispute cases or open issues within SLA.
- Dealing with external and internal queries in a professional, client-oriented manner.
- Maintain close alliance with vendors to obtain quotations and assist with deal registrations if required.
- Establish and maintain good relationships with decision-makers, internal and external stakeholders.
- Responsible for QA process.
- Provide mentorship and guidance to new joiners.
- Assist in order submission if required.
- Perform any other duties and responsibilities assigned by management or superiors as necessary.
Requirements
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Admin Executive • Petaling Jaya, Selangor, Malaysia