Process Executive - Sales Admin

Process Executive - Sales Admin Process Executive

Job Details

Work Location : Petaling Jaya, Selangor, Malaysia

Domain : Operations

Company : ITL Malaysia

Responsibilities

• Assist client manager in generating quotes to facilitate fast turnaround time, involving product pricing knowledge.
• Gather and consolidate information for each quote request.
• Handle incoming quotation requests, including overseas requests from other NTT Offices.
• Make frequent follow-up calls to achieve client request closure within SLA.
• Process and follow-up on dispute cases or open issues within SLA.
• Dealing with external and internal queries in a professional, client-oriented manner.
• Maintain close alliance with vendors to obtain quotations and assist with deal registrations if required.
• Establish and maintain good relationships with decision-makers, internal and external stakeholders.
• Responsible for QA process.
• Provide mentorship and guidance to new joiners.
• Assist in order submission if required.
• Perform any other duties and responsibilities assigned by management or superiors as necessary.

Requirements

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