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Client Onboarding Lead Analyst - Vice President (Hybrid)

Client Onboarding Lead Analyst - Vice President (Hybrid)

CitiKuala Lumpur, Kuala Lumpur, Malaysia
13 hours ago
Job description

Overview

At Citi, we connect millions of people across hundreds of cities and countries. We provide a broad range of financial services and products to consumers, corporations, governments or institutions to help them meet opportunities and challenges. Citi’s Securities Services supports clients with our global footprint, local expertise and scalable solutions.

Shape your Career with Citi

The Client Onboarding Lead Analyst is a strategic professional who stays abreast of developments within their field and contributes to directional strategy by applying insights to the job and the business. Recognized technical authority within an area of the business. Requires basic commercial awareness. Developed communication and diplomacy skills are required to guide, influence and convince others, including colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables, providing advice and counsel related to the technology or operations of the business. Work impacts an entire area and ultimately the overall performance of the sub-function / job family.

We’re currently looking for a high-caliber professional to join our team as Vice President, Client Onboarding Lead Analyst – C13) - Hybrid (Internal Job Title : Client Onboarding Lead Analyst - C13 (Hybrid) based in Kuala Lumpur, Malaysia. We will provide resources to meet your unique needs and support your well-being.

  • Citi provides programs and services for physical and mental well-being including telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
  • Optional : Expanded Paid Parental Leave Policy to include Citi employees around the world.
  • Citi provides access to learning and development resources to broaden and deepen your skills as your career progresses.
  • We offer programs to help employees balance work and life.

In this role, you’re expected to :

  • Responsible for customer interaction, documentation issuance, review and system setups.
  • Demonstrates high level of diligence, motivation and organizational skills. Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
  • Performs day-to-day management of the account opening and maintenance processing, including in-process, pended, and service-related activities, ensuring account opening requirements support all scenarios of account opening and maintenance with high-quality service to customers and internal partners.
  • Responsible for various types of project management in the account services space, managing cross-functional relationships with all teams. Determines new work procedures and analyzes complex issues with significant departmental impact.
  • Understands client requirements and implements them correctly; ensures adequate support to new customer requirements and initiatives.
  • Monitors customer satisfaction and service levels and drives process changes. Provides innovative solutions to clients. Maintains a robust processing environment with effective controls.
  • Establishes risk management practices. Maintains a strong culture of risk and controls, identifies ways to reduce defects, develops performance metrics, ensures clean audit results, and manages projects with minimal risk during cutover.
  • Engages in project planning including cost management. Develops training content and trackers for migrations.
  • Sets direction for a specialized area; builds relationships with internal and external constituents to drive business success.
  • Assesses risk when business decisions are made, safeguarding Citi, its clients and assets by complying with laws, rules and regulations, and escalating control issues with transparency.
  • Qualifications and Skills

  • Good interpersonal communication skills. Able to communicate with internal and external business partners.
  • Clear and concise written and verbal communication skills.
  • Project management experience including financial cost management.
  • Advanced execution skills in a multi-tasking environment. Exposure to Customer Service and handling of system, testing and rollouts.
  • Ability to achieve objectives without compromising on controls and risk parameters; able to interact with senior management and / or regulators; able to coach and develop people; able to partner with senior-level stakeholders in setting strategy and priorities; able to work under pressure and manage risk. Willing to work staggered hours, shifts, weekends and public holidays as needed.
  • Proficient knowledge of English (written and spoken). Experience in documentation review, account maintenance and related cash products.
  • Bachelor’s Degree / University degree or equivalent in Business, Accounting or Finance.
  • Working at Citi is more than a job. It is joining a family of more than 230,000 dedicated people from around the globe with opportunities to grow, contribute to the community and make an impact.

    Take the next step in your career, apply for this role at Citi today

    Job Family Group : Customer Service

    Job Family : Institutional Client Onboarding

    Time Type : Full time

    Most Relevant Skills

    Please see the requirements listed above.

    Other Relevant Skills

    For complementary skills, please see above and / or contact the recruiter.

    Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

    If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review Accessibility at Citi and the Citi EEO Policy Statement and Know Your Rights poster are available for reference.

    #J-18808-Ljbffr

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    Vice President • Kuala Lumpur, Kuala Lumpur, Malaysia

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