Senior Manager, Major Incident Management

Responsibilities

• Building proactive monitoring dashboards for Technology & Architecture applications using ITRS / Graphana and available tool set.
• Identifying monitoring opportunities & enabling proactive monitoring and observability metrics.
• Continuous Improvement in the application and Infrastructure monitoring dashboards.
• Collaborate and work with other domains and TA to map critical customer journeys and define the monitoring dashboards for end-to-end observability.
• Work along with domain and Digital solutioning teams on creating the right visual for the dashboard to be consumed by audience.
• Act as Situation Specialist, handling Severity / Priority incidents with required critical responders to resume impacted service. Situational Awareness and Rapid response to key incidents.
• Supporting Automation & Toil Reduction Programmes.
• Perform FMEA Analysis for set of applications and addressing through SRE pillars i.e. Monitoring / Automation.
• Handling server / application events aggregation using BMC True sight (TSOM).
• Participating in RCA & PIR discussions & working on actions derived from them.
• Participating in CAB calls and perform Change review and Impact Analysis.
• Sharing service operational reports in Incidents, Changes and Service Management updates to stakeholders.
• Gathering support team’s requirements for automating service operations & Change reports using BMC Emite.
• Participating in DR-BCP Processes and executions.
• Co-ordinating with ECM surround and support system teams like UNIX, Windows, Storage, Network, Security Technology and Database teams whenever issue occurs, or changes raised.
• Participate in RCA calls and help with RCA analysis.

Regulatory & Business Conduct

Key stakeholders

Other Responsibilities

Qualifications

Benefits

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we :

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

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