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Operational Support Team Lead

MCCPetaling Jaya, Selangor, Malaysia

1 day ago

Job description

Build your Career with an Industry Leader at our Shared Services Centre in Malaysia.

As a global leader in premium label solutions, our purpose is to deliver the world's best label solutions that help our customers build their brands, while adding value to our employees, our shareholders, and the communities in which we operate.

If you share our vision and believe that you could contribute to the success of our company, we look forward to hearing from you

Job Highlights :

Conducive Working Environment
Hybrid Working Arrangement
Learning & Development

Job Responsibilities :

Team Development

Promote standardization and eliminate duplication of work in Operational Support processing.

Supervise team and manage team competencies.

Concur

Manage and oversee the use of Concur for expense reporting and travel management.

Process enrolments of new system users, timely update of requested system changes, and ensure data accuracy.

Audit expense reports to proactively identify issues and ensure compliance with Company's Travel and Expense Policy.

Manage and timely resolution of internal customers' inquiries on expense report payment policies, procedures, and practices.

Train and assist internal customers on features and functions of the Concur Travel and Expense system, promoting a positive experience.

Analyse and consolidate expense data from Concur using reporting analysis.

Assist with monthly internal audits.

Update the user guides as necessary.

Provide input and recommendations for training improvements.

DocuSign

Ensure the smooth operation of DocuSign for electronic signatures and document management.

Update requesters on the status of e-signing when requested.

Ensure accurate records for reporting to Board of Directors.

Collaborate with IT experts to ensure the documents have been routed according to the company policy.

Continuous Improvement

Contribute to the development and implementation of positive change in the OS function in the Company.

Leverage on use of technology and implement cost-neutral process enhancements.

Compliance and Internal Controls

Ensure full adherence to Company's accounting policies, processes, procedures, authorization levels, and SOX controls.

Ensure full adherence to document retention as per the requirement by regulatory authorities in the specific country of operations / business units.

Develop and implement internal controls to safeguard Company's assets and ensure compliance with financial regulations.

Monitor and evaluate the effectiveness of existing internal controls.

Stay updated on accounting standards, regulations, and compliance requirements to ensure the Company's financial practices align with industry standards and legal obligations.

Service Level and Team Collaboration

Promote a strong service ethos to support delivery to agreed Service Level Agreements.

Act as the focal point to ensure effective communication and resolution of operational related issues and decisions.

Build long-term relationships with Company's internal stakeholders and leadership team.

Work closely with other operation functions to ensure seamless coordination of financial activities.

Perform any other duties as assigned by the Team Manager.

Job Requirements :

Bachelor's Degree in Finance, Accounting, Operations Management, Business Administration or related field are encouraged to apply.

Possess 4-5 year's experience in Travel & Expense (Concur), Global Credit Card Administration.

Experienced in Shared Services operations.

Skilled in team supervision and leadership.

Demonstrates a great attitude and strong attention to details.

Fluent in both spoken and written English.

Able to multi-task, and good at stress management.

Only applicants who can legally live and work in Malaysia will be considered.

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Team Lead • Petaling Jaya, Selangor, Malaysia

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