SBS Center Manager

SBS Center Manager

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork across a broad range of business lines. We leverage our global reach and extensive asset network to serve our customers and consumers around the world. The company is structured as a matrix organization of six geographical regions and ten platforms, active in over 100 countries and employing approximately 18,000 people globally.

Job Overview

We are looking for a Head of Shared Business Services (SBS) Center in Kuala Lumpur (KL), Malaysia to join our growing Global Business Services team (900+ employees). This position is responsible for the set‑up and management of the newly opened KL Shared Business Services Center, from strategy definition to service delivery and performance monitoring. The KL SBS Center focuses on delivering high quality support to LDC business in Australia, covering Accounting (Invoice to Pay, Order to Cash, Record to Report), Commercial (Master Data Management, Contract Lifecycle, Commercial Invoice and Payment Processing, Stock Management, Customer and Vendor Services), and Procurement (Source to Contract and Procure to Pay). The role works closely with the global head of SBS and with regional stakeholders to drive efficiency and service excellence across SBS functions and platforms.

Key Responsibilities

• Manage migration of activities from Australia to the SBS Center
• Act as Business Relationship Manager and single point of contact representing all SBS services for regional stakeholders
• Accountable for SBS Center performance
• Identify, organize, prioritize business needs and align SBS services, processes, and organization to meet or exceed business needs
• Contribute to fit strategy with area / regional priorities
• Educate business stakeholders about SBS opportunities
• Drive adoption of SBS services
• Accountable for SBS Center budget
• Implement projects within the scope of services delivered by the SBS Center
• Seek automation and modernization opportunities to achieve efficiency gains and process improvement
• Identify opportunities for the absorption of activities by the SBS location to add value and optimize costs
• Promote synergy between SBS locations worldwide, sharing best practices
• Resolve issues regarding end‑to‑end performance, deviations from project implementation, and non‑compliance with global process, data, technology, and compliance standards within the scope of services delivered
• Manage, train, and develop the local SBS team

Experience

Soft Skills

What We Offer

We provide a dynamic and stimulating international environment that will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Our Benefits

Diversity & Inclusion

LDC is driven by shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal‑opportunity employer committed to providing a working environment that embraces and values diversity, equity, and inclusion. LDC encourages diversity, supports local communities and environmental initiatives, and encourages people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company. We are passionate about creating fair and sustainable value, both for our business and for other value‑chain stakeholders : our people, our business partners, the communities we touch, and the environment around us.

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