Talent.com
Room Division Manager
Room Division ManagerLe Méridien Hotels & Resorts • Putrajaya, Putrajaya, Malaysia
Room Division Manager

Room Division Manager

Le Méridien Hotels & Resorts • Putrajaya, Putrajaya, Malaysia
1 day ago
Job description

Additional Information

  • Job Number :
  • Job Category : Rooms & Guest Services Operations
  • Location : Le Meridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia, 62502
  • Schedule : Full Time
  • Position Type : Management
  • Located Remotely? : No

Job Summary

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering / Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

Candidate Profile

Education And Experience

  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
  • OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
  • Core Work Activities

    Leading Room Operations Team

  • Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
  • Verifies that the team has the capabilities to meet expectations.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
  • Managing Property Rooms Operations Function(s)

  • Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering / Maintenance, Housekeeping).
  • Follows property specific second effort and recovery plan.
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  • Takes proactive approaches when dealing with employee concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Communicates / updates all goals and results with employees.
  • Meets semiannually with staff on a one-to-one basis.
  • Assists / teaches the team scheduling against guest and hours / occupied room goals.
  • Performs hourly job functions as needed.
  • Performs other duties, as assigned, to meet business needs.
  • Managing And Monitoring Activities That Affect The Guest Experience

  • Understands the brand's service culture.
  • Provides excellent customer service by being readily available / approachable for all guests.
  • Strives to continually improve guest and employee satisfaction.
  • Takes proactive approaches when dealing with guest concerns.Extends professionalism and courtesy to guests at all times.
  • Responds timely to customer service department request.
  • Verifies that all team members meet or exceed all hospitality requirements.
  • Managing Profitability

  • Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
  • Verifies that a viable key control program is in place.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Strives to maximize the financial performance of the department.
  • Conducting Human Resources Activities

  • Interviews and assists in making hiring decisions.
  • Receives hiring recommendations from team supervisors.
  • Verifies that orientations for new team members are thorough and completed in a timely fashion.
  • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Equal Opportunity Employment Statement

    At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    About Le Méridien

    At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    #J-18808-Ljbffr

    Create a job alert for this search

    Manager • Putrajaya, Putrajaya, Malaysia

    Related jobs
    Lead Engineer

    Lead Engineer

    Soft Space Sdn Bhd • Seremban, Negeri Sembilan, Malaysia
    We are seeking a technically strong leader based in Malaysia to head our North America region projects.The Lead Engineer will take ownership of regional delivery, technical solutioning, and team le...Show more
    Last updated: 19 days ago • Promoted
    Enrichment Manager - Scenic Cruises

    Enrichment Manager - Scenic Cruises

    Scenic - Luxury Cruises & Tours • Subang Jaya, Subang Jaya, Malaysia
    Amazing People Creating Wonder.Thank you for considering Scenic Group.Location : Europe - multiple countries.Experience in the field of entertainment or as an animator at a hotel or on a cruise ship...Show more
    Last updated: 11 days ago • Promoted
    Senior Manager - CRM & Loyalty

    Senior Manager - CRM & Loyalty

    MR DIY • Seri Kembangan, Selangor, Malaysia
    Quick Apply
    At MR DIY, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders. With over 5,000+ stores across 14 countries globally, we offer unmatch...Show more
    Last updated: 30+ days ago
    R&D Manager Bakery Industry

    R&D Manager Bakery Industry

    Two95 International Inc. • Pulau Indah, Selangor, MY
    Quick Apply
    Responsible for project management of new product development and new process development.Design and formulate new & improved existing products, from project creation to realization in producti...Show more
    Last updated: 30+ days ago
    Outlet Manager Onsite

    Outlet Manager Onsite

    Hunters International Sdn Bhd • Kuala Lumpur, Malaysia
    We are seeking an experienced and results-driven.The role involves managing staff, ensuring operational efficiency, and delivering excellent customer experiences while introducing a well-loved Indo...Show more
    Last updated: 30+ days ago
    Senior Manager - Retail Media

    Senior Manager - Retail Media

    MR DIY • Seri Kembangan, Selangor, Malaysia
    Quick Apply
    At MR DIY, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders. With over 5,000+ stores across 14 countries globally, we offer unmatch...Show more
    Last updated: 26 days ago
    Cluster Revenue Manager APAC

    Cluster Revenue Manager APAC

    Link Compliance • Kuala Lumpur, Malaysia
    We are looking for an experienced.You'll work closely with commercial and operations teams to maximize profit, market share, and service excellence. Develop and implement revenue and pricing strateg...Show more
    Last updated: 27 days ago
    R&D Manager (Dairy)

    R&D Manager (Dairy)

    Two95 International Inc. • Sendayan, Negeri Sembilan, MY
    Quick Apply
    Research and Development Manager (R&D Manager).Responsible for the development strategy.Manages and coordinates the activities of the assigned R&D team budget. Develops rigorous experimental...Show more
    Last updated: 30+ days ago
    Assistant Manager, Shift Production

    Assistant Manager, Shift Production

    Fraser & Neave Holdings Bhd (F&N) • Port Klang, Selangor, Malaysia
    Assistant Manager, Shift Production.Apply for the Assistant Manager, Shift Production role at Fraser & Neave Holdings Bhd (F&N). Supervise and coordinate all activities on the designated shift, incl...Show more
    Last updated: 1 day ago • Promoted
    Outlet Manager (Spa and Wellness Centre) in Mont Kiara [GG]

    Outlet Manager (Spa and Wellness Centre) in Mont Kiara [GG]

    Polymorph Recruitment • Mont Kiara, Kuala Lumpur, Malaysia
    SPM / Diploma in Hospitality / Tourism / Hotel Mgmt or equivalent.Good leadership & decision-making skills.Prior experience in beauty & wellness industry preferred. Independent, confident & ab...Show more
    Last updated: 15 days ago • Promoted
    Manager, Company Secretary

    Manager, Company Secretary

    AirAsia • Sepang, Selangor, Malaysia
    The Manager, Company Secretarial, holds a senior-level role responsible for overseeing and managing various aspects of corporate governance, legal compliance, and administrative functions related t...Show more
    Last updated: 25 days ago • Promoted
    Mandarin Speaking Customer Service Assistant Manager (Logistics) in Port Klang - GG

    Mandarin Speaking Customer Service Assistant Manager (Logistics) in Port Klang - GG

    Polymorph Recruitment • Port Klang, Selangor, Malaysia
    Minimum 5 years of experience in logistics, freight forwarding, or customer service.Strong interpersonal, communication, and problem-solving skills. Proven ability to multitask and manage client exp...Show more
    Last updated: 13 days ago • Promoted
    Manager HR Business Partnering

    Manager HR Business Partnering

    DKSH Group • Klang City, Selangor, Malaysia
    Title : Manager HR Business Partnering.Manage implementation of HR strategic / tactical initiatives and align Group HR strategies with Business Unit / country-level operations in order to achieve busine...Show more
    Last updated: 1 day ago • Promoted
    Assistant Terminal Manager

    Assistant Terminal Manager

    Petron Malaysia • Port Dickson, Negeri Sembilan, MY
    Quick Apply
    Petron Malaysia is an emerging and rapidly evolving Asian oil company.It is part of Petron Corporation which is the leading oil company in the Philippines. Our integrated refining, distribution, and...Show more
    Last updated: 12 days ago
    Mandarin Speaking Customs Clearance Asisstant Manager (Logistics) in Port Klang - GG

    Mandarin Speaking Customs Clearance Asisstant Manager (Logistics) in Port Klang - GG

    Polymorph Recruitment • Port Klang, Selangor, Malaysia
    Minimum 5 years of experience in customs clearance, freight forwarding, or related logistics operations.Solid understanding of import / export documentation, customs procedures, and relevant regulato...Show more
    Last updated: 13 days ago • Promoted
    A&A - MY - ERS Consultant / Manager (Board Advisory)

    A&A - MY - ERS Consultant / Manager (Board Advisory)

    ACCA Careers • Kuala Lumpur, Kuala Lumpur, Malaysia
    A&A - MY - ERS Consultant / Manager (Board Advisory).Risk Consultant / Manager (Board Advisory).ACCA Careers Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia. Ready to unleash your potenti...Show more
    Last updated: 30+ days ago • Promoted
    Project Manager - Loan Origination / Banking Experience

    Project Manager - Loan Origination / Banking Experience

    VeriPark • Sepang, Sepang, Malaysia
    Project Manager - Loan Origination / Banking Experience page is loaded## Project Manager - Loan Origination / Banking Experiencelocations : CA Remotetime type : Full timeposted on : Posted 30+ Days ...Show more
    Last updated: 10 days ago • Promoted
    Retail Operations Manager

    Retail Operations Manager

    MR DIY • Seri Kembangan, Selangor, Malaysia
    Quick Apply
    MR DIY International brings high-quality, affordable products to customers worldwide, building on its proud beginnings in Malaysia. Over the years, MR DIY has grown into a trusted household name wit...Show more
    Last updated: 30+ days ago