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Technical Support Engineer

TeltonikaKuala Lumpur, Kuala Lumpur, Malaysia

4 hours ago

Job description

Teltonika Telematics is constantly growing and looking for a proactive Technical Support Engineer to join our international team in Kuala Lumpur. In this role, you will play a key part in supporting our clients and colleagues by solving technical challenges, providing training, and ensuring the smooth delivery of our telematics solutions.

We are an open-minded, curious, and innovation-driven company that values responsibility, communication, and analytical thinking. If you enjoy problem-solving, working with people, and contributing to advanced telematics projects in a dynamic environment, then this role is for you!

WHY YOU SHOULD JOIN US :

You will have an opportunity to contribute to the cutting-edge technologies that can change millions of lives
Professional development – you will have the chance to improve your know-how and seek both vertical and horizontal career opportunities
Constant learning – knowledge sharing, training courses, conferences, business trips, and more. At Teltonika Telematics, we promote an environment where curiosity is key, and creativity is celebrated

IN THIS ROLE YOU WILL :

Guide employees and customers on how to use Teltonika Telematics devices and solutions (consult, provide training);

Solve technical issues and ensure prevention;

Prepare technical documentation and technical tasks;

Participate in direct communication with clients to answer technical questions through conference calls and visits;

Perform quality assurance tasks before providing the solution to a customer;

Assist with R&D, Production, QA, Supply management;

Prepare and conduct training for internal and external customers according to the relevant product;

Test and ensure the operation of the solutions in Indonesia region.

WE BELIEVE THAT YOU HAVE :

Bachelor’s degree in Telecommunication, Electronics, Computer, or Electrical Engineering (other related fields considered);

Basic knowledge of networks technologies : GPRS, GNSS, Bluetooth technology fundamentals and secure Cloud-based systems (AWS, Azure);

Basic knowledge of serial bus technologies : 1-Wire, RS-232 / RS-485, Modbus, CAN-BUS, Tachograph) ;

Fluent English both written and spoken skills written and spoken ;

Have ability to speak in Mandarin will be a huge advantage ;

Constructive mindset and ability to analyze and solve complex technical problems (including log parsing);

Experience in collaboration with cross-functional teams to gather requirements and ensure accurate documentation of processes and procedures.

Proficiency in using software applications : Microsoft Office 365, Ticketing system, Jira, Zendesk, wiki database;

Previous experience in Technical support and / or Telematics solutions (email support, direct / live support) will be considered an advantage

Perfect time management skills (speed and quality is important for us);

Ability to effectively communicate and collaborate within a team environment, contributing ideas, sharing knowledge, and supporting colleagues.

OUR OFFER :

We appreciate everyone’s efforts and experiences, so we offer an attractive salary that will match your skillset and expertise in the field.

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Technical Support Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia

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