Front Office Attendant (Host), Hyatt Place Kuala Lumpur Bukit Jalil

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.

Hyatt Place Kuala Lumpur, Bukit Jalil - marks the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb within the southern corridor of Kuala Lumpur, the hotel features 250 guestrooms, a three-meal restaurant, large Ballroom, 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool.

We are currently looking for a Host - Gallery to join us as we continue this exciting journey with the hotel. This position reports to the hotel Front Office Manager. Due to work permit restrictions, this position is only open for Malaysian Citizens and Permanent Residents of Malaysia.

The role involves providing courteous, professional, efficient, and flexible service consistent with the hotel’s policies to maximize guest satisfaction. The successful candidate must be entirely flexible and able to rotate within different sub-departments of the Rooms division or other departments as assigned.

Responsibilities include ensuring guests receive the highest level of personalized service, reporting guest complaints or problems to supervisors, and following up with guests. Awareness of hotel activities, proper handover of pending points for the next shift, and knowledge of all hotel services, facilities, and promotions are essential.

The role also involves upselling techniques, balancing cash reports, performing opening and closing procedures, managing room allocations, and following up on special guest requirements. Maintaining high standards of grooming and hygiene, fostering good relationships with colleagues and other departments, and supporting supervisors and the team are vital.

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