Overview
Join to apply for the Collections Records Specialist Malaysia role at Mission Consultancy Services Sdn. Bhd.
The Collections Records Specialist position focuses on locating consumers' whereabouts and assets using multiple tools. The Specialist must provide support to the collectors by obtaining alternate phone numbers, addresses, licensing information, etc., in accordance with applicable laws, company policies, and processes.
Who We Are
InstaDuit is a next-generation digital lender bringing together cutting-edge technology, artificial intelligence, and machine learning to empower consumers and financial growth. Using frontier technology, we make our loan application experience simple, speedy, and friendly for everyone. Our goal is to help customers who don’t want to use conventional banks while bringing fair and transparent financial services to everyone.
Job Responsibilities
- Locate consumers using third-party tools (TPS) and techniques
- Communicate with third parties to acquire consumers’ location and most recent contact information
- Search private databases, public records, and the internet when necessary
- Review and analyze credit applications and in-house documents to locate new addresses and contact information
- Update consumer information in records to enable collections and field recovery teams to access the latest information
- Call employers and other institutions to locate customer contact information
- Comply with all Malaysian national and state regulations
- Comply with all company policies and procedures
Job Requirements
Previous experience in collections or credit application processing is a plusExcellent communication skills and ability to overcome objectionsAbility to make calls to various employment sources and government institutionsExcellent analytical, research, investigative, and organizational skillsTrack and maintain account statuses using Google SheetsDetail-oriented with excellent organizational skillsCapable of effectively operating in a high-pressure, high-volume environmentEducation And / Or Experience
Minimum SPM or Diploma or equivalent experienceExperience in Collections / Customer ServiceSelf-motivated and able to work with minimal supervisionFamiliarity with national and state laws applicable to collectionsKnowledge of Google WorkspaceKnowledge of Web Applications (Google Search, Maps, etc.)How to Apply
Check us out at . If we meet your career goals, please send your CV to , and we will get in touch with you.
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