IT Engineer (Japanese Speaker)

Overview

IT Engineer - Japanese Speaker. Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) to our Japanese clients throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and recommendations to deal pursuit. Engaged in and provides support for transition / transformation efforts. Monitors service delivery compliance to budget, quality standards, and customers and / or internal businesses / end user requirements. Provides IT infrastructure and / or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management / monitoring / troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. ITIL). Manages the technical / service relationship between the company and the customer, and between the company and subcontractors / vendors. Works with the key customers and / or internal businesses / end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.

Responsibilities

• Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk / complexity.
• Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
• Resolve most technical incidents independently within your technical area.
• Work with team members to resolve more complex or cross-technology incidents.
• Identify potential escalations and alert management proactively.
• Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
• Independently reviews, implements, and verifies changes / solutions of moderate complexity and risk to meet customer and / or trade / IT infrastructure needs within area(s) of technical responsibility.
• Apply patch and security changes per policy.
• Proactively monitor the environment for patch compliance.
• Ensure Configuration Management Database (CMDB) entries are complete and accurate.
• Solution Design : Applies the company solutions to meet moderately complex customer and / or trade / IT infrastructure needs within area(s) of technical responsibility.
• Provide continual improvement recommendations / direction-setting advice within work team.
• Participate in customer and internal projects, including transformation.
• Lead projects from own responsibility area.
• Balance internal needs with customers and / or internal businesses / end user's needs within defined parameters.

Education And Experience Required

Knowledge And Skills

Windows server

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