090925 F&B Outlet Team Leader / Supervisor

F&B Outlet Supervisor / Team Leader

Job Scope & Responsibilities :

• Greet and welcome customers in a friendly and professional manner.
• Lead daily outlet operations and ensure smooth service flow.
• Supervise, coach, and motivate the service crew.
• Monitor customer service quality and ensure SOP compliance.
• Handle opening and closing procedures, including cash reconciliation.
• Manage inventory and stock levels; ensure timely ordering and receiving.
• Train new team members and provide performance feedback.
• Ensure high levels of customer satisfaction through excellent service.
• Manage employee scheduling and manpower planning.
• Resolve customer complaints and handle escalations professionally.
• Ensure cleanliness, hygiene, and safety standards are met.
• Report operational issues or improvements to higher management.

Skills Required :

Employee Benefits :

(State basic salary or "Based on experience")

Job Types : Full-time, Permanent, Fresh graduate

Pay : RM2, RM3,500.00 per month

Benefits :

Ability to commute / relocate :

Application Question(s) :

Education :

Experience :

Location :

Work Location : In person