QA Specialist (English / Mandarin)

Overview

QA Specialist (English / Mandarin) role at Bitget. Bitget is one of the world's leading digital assets ecosystems with over 120 million registered users. Our mission is to support the growth of the digital assets industry and enable secure, efficient and smart digital transactions.

We are a fast-growing company in the digital asset sector offering opportunities to develop your career among experts in the field. If you believe in the future of digital currency, consider applying.

What you'll do

• Monitoring customer interactions (chats, emails, lark) to ensure compliance with quality standards and company policies.
• Delivering constructive feedback and personalized coaching to customer service representatives.
• Analyzing performance metrics and customer feedback to uncover trends and areas for development.
• Recommending process enhancements based on insights from data and frontline observations.
• Partnering with team leads and training staff to support agent development and onboarding.
• Assisting in the creation and refinement of quality assurance frameworks and evaluation tools.
• Supporting a culture of customer-centricity through consistent QA practices.
• Staying updated on product and policy changes to ensure accurate assessment criteria.

What you'll need

About Bitget

Bitget is a global company with staff from over 50 countries and regions, offering a streamlined structure that empowers employees to work efficiently and deliver results quickly. We offer competitive salaries and benefits and are focused on blockchain technology and digital assets as a transformative force in finance.

Job details

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

#J-18808-Ljbffr