Talent.com
Coordination Team Leader
Coordination Team LeaderFulkrum Technical Resources Ltd • Kuala Lumpur, Kuala Lumpur, Malaysia
No longer accepting applications
Coordination Team Leader

Coordination Team Leader

Fulkrum Technical Resources Ltd • Kuala Lumpur, Kuala Lumpur, Malaysia
4 days ago
Job description

Skills and Qualifications

  • Extensive knowledge of both onshore and offshore Oil and Gas industry projects.
  • Full working knowledge of MS Office programs.
  • Proven ability to manage and develop client relationships effectively.
  • Demonstrated ability to react positively and efficiently in high‑pressure situations.
  • Ability to lead a team, set standards, and provide guidance and mentorship.
  • Proven ability to take on extra responsibilities in the absence of senior management.
  • Experience in providing guidance and mentoring to team members, supporting their continuous development.

Job Description

Fulkrum is a global leader in inspection, expediting, auditing, and technical staffing services, delivering exceptional solutions to the energy, engineering, and construction industries for over 14 years. Headquartered in the UK, we have established a strong presence across six continents, serving more than 300 clients worldwide.

Our commitment to excellence has been recognised with prestigious awards, including the King’s Award for Enterprise in International Trade (2023), the People and Competency Award at the EIC Awards (2023), and the Scale‑Up Award at the WESCA North America Awards (2024). Most recently, Fulkrum was named the 2025 winner in the People, Culture & Optimisation category at the EIC North & Central America Regional Awards.

Our Kuala Lumpur office is currently seeking a highly motivated and experienced Coordination Team Leader to join our dynamic team.

Key Responsibilities and Duties

Coordination

  • Handling client requests for the provision of quality assurance (QA), quality control (QC), engineering, project support, site, and office‑based personnel.
  • Sourcing candidates to match client requirements and, where applicable, preparing candidates for interviews by providing project / commodity‑related information.
  • Liaising with clients on the proposal, interview, selection, and placement of candidates.
  • Issuing successful candidates with information pertaining to their obligations, responsibilities, and deliverables for the duration of the assignment.
  • Liaising with assigned Fulkrum candidates in matters relating to :
  • Fulkrum contractual terms and conditions.

  • Allocation of task‑related documents (ITP, drawings, specifications, client‑issued templates, etc.).
  • Receiving, screening, and submitting site reports to clients.
  • Handling client complaints.
  • End‑of‑assignment feedback.
  • Advising candidates where reports / performance / timekeeping, etc., are not adhered to.
  • Providing candidate performance updates upon request to the Coordination Manager.
  • Managing Fulkrum / candidate relations by means of ‘care calls’ during candidate assignments.
  • Being commercially aware when negotiating placements with candidates and clients.
  • Identifying and driving new business opportunities with existing and potential clients.
  • Ensuring that all client SLA’s (Service Level Agreements) are adhered to, and Fulkrum KPI’s are met.
  • Operational Excellence

  • Monitor the team’s IRIS dashboard daily and assist them with timely actions on all actionable items.
  • Supporting the Coordination Manager to track and report KPI’s of the assigned Coordination.
  • Ensuring that the assigned Coordination successfully adheres to all IRIS compliance metrics and KPIs.
  • Support the team in processing all new client requests and report submissions in line with defined KPI parameters, and promptly inform the Coordination Manager and Operations Manager of any deviations to ensure timely resolution.
  • Oversee the assigned Coordination invoicing activities, ensuring that account inquiries and errors are reviewed promptly by the team, and implement any corrective actions from senior management.
  • Ensure all visits are ready for invoicing by the monthly deadline by supporting the team with timely timesheet submissions and facilitating the approval process.
  • Offer support and improvement ideas for IRIS implementation, coordination procedures / work instructions, and general office and company efficiencies.
  • Assure that all quality metrics are met each month, including enquiry success rate and proposal turnaround time.
  • Support the Quality Manager with IRIS process improvements and internal audits of the coordination team.
  • Ensure the assigned Coordination team supports accounts with debt collection and PO pending. When issues are escalated past the coordinators, support Accounts with debt collection and PO pending requirements.
  • Line Management

  • Oversee the daily activities and provide guidance to the assigned Coordination team to deliver exceptional customer service and internal efficiency.
  • Provide guidance and mentorship to the assigned Coordination, fostering a supportive and growth‑oriented environment.
  • Monitor the performance of administrators and apprentices, providing regular feedback and support to help them achieve their professional goals.
  • Conduct formal performance reviews as per the Company policy (e.g., end‑of‑year reviews, probation reviews).
  • Address and resolve any conflicts or issues within the team promptly and effectively, maintaining a positive and productive work environment; this is with the support and management of the Coordination Manager.
  • With the support of HR and the Coordination Manager, monitor the assigned Coordination team capabilities through the use of KPIs and ensure improvements through training, shadowing, and courses if required.
  • Participate in the interviewing process of any new Coordination team candidates.
  • Support Senior Management with CSR, inclusivity, and team‑building initiatives.
  • Report any team retention concerns to HR and the Coordination Manager.
  • HSE Awareness

    All personnel are made aware of Fulkrum’s Health and Safety policy and procedures during the onboarding process.

    Why Join Us?

    This is an exciting opportunity for a driven Coordination Team Leader to showcase their expertise in a supportive and collaborative environment. At Fulkrum, you’ll make a tangible impact while advancing your career in the thriving global business sector.

    We offer a fantastic working environment with a highly engaged team and consistently high eNPS scores. Fulkrum’s success in attracting new clients and expanding our global footprint is a testament to our excellence and dedication. We have regular reward and recognition initiatives, a social budget, and a refer‑a‑friend scheme to ensure our team feels valued and motivated.

    Join us to be part of a high‑performing team with ample opportunities for skill enhancement and development. Be a part of our success story and contribute to our continued growth and innovation.

    Apply now and become a valued part of our growing team!

    Apply

    Complete the form below and a member of the team will be in touch.

    #J-18808-Ljbffr

    Create a job alert for this search

    Team Leader • Kuala Lumpur, Kuala Lumpur, Malaysia

    Related jobs
    Business Consultant Team Lead (MY)

    Business Consultant Team Lead (MY)

    StoreHub • Kuala Lumpur, Kuala Lumpur, Malaysia
    Are you driven, results-oriented and a team player? With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful busin...Show more
    Last updated: 30+ days ago • Promoted
    PMO / Team Lead

    PMO / Team Lead

    Unison Group • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
    Quick Apply
    Demands management, prioritization.Clarification w agency, cdd, HM.Send qualified CV to HM and RT.Backfill int scheduling if required. Chase for int Feedbacks / flag ambiguous feedbacks.Reassess fai...Show more
    Last updated: 30+ days ago
    Shared Services Team Lead

    Shared Services Team Lead

    ACCA Careers • Petaling Jaya, Selangor, Malaysia
    The Shared Service Lead will oversee the shared service operations within the technology industry, focusing on finance, accounting, sales, and fulfillment. This role requires strategic leadership to...Show more
    Last updated: 2 days ago • Promoted
    Team Lead, Customer Service

    Team Lead, Customer Service

    GoGoX • Kuala Lumpur, Kuala Lumpur, MY
    Quick Apply
    What You Will Deliver Deliver high quality customer service standards through timely and effective resolution of customer feedback. Improve and innovate customer service procedures, policies, and st...Show more
    Last updated: 30+ days ago
    Warehouse Team Leader

    Warehouse Team Leader

    JD.COM • SelangorMalaysia, Selangor, Malaysia
    Talent Acquisition | SEA Hiring Partner @JD.JD Logistics (HKEX : 2618) is a global provider of technology-driven supply chain and logistics services. Established as a dedicated business group of JD.A...Show more
    Last updated: 30+ days ago • Promoted
    Global Team Lead Mobile Solutions

    Global Team Lead Mobile Solutions

    Continental • Petaling Jaya, Selangor, Malaysia
    As Global Team Lead Mobile Solutions, you will be leading an international team responsible for a portfolio of mobile applications used by internal employees as well as our customers.Your team mana...Show more
    Last updated: 8 days ago • Promoted
    Coordination Team Lead - Client & Operations

    Coordination Team Lead - Client & Operations

    Fulkrum • Kuala Lumpur, Kuala Lumpur, Malaysia
    A global inspection and staffing leader in Kuala Lumpur seeks a highly motivated Coordination Team Leader.This role involves managing client relationships, overseeing coordination team activities, ...Show more
    Last updated: 1 day ago • Promoted
    Compliance Team Lead

    Compliance Team Lead

    Baxian (Malaysia) Sdn Bhd • Kuala Lumpur, Kuala Lumpur, Malaysia
    Add expected salary to your profile for insights.Team Leadership & Performance Management : .Manage the preparation and execution of individual action plans and performance targets for all team membe...Show more
    Last updated: 3 days ago • Promoted
    Team Lead (Accounting)

    Team Lead (Accounting)

    Hiredly X • Kuala Lumpur, Kuala Lumpur, Malaysia
    Minimum of 5 years of experience in accounting, with at least 2 years in a supervisory role.Strong knowledge of Malaysian accounting standards and tax regulations. Experience with digital accounting...Show more
    Last updated: 7 days ago • Promoted
    Team Lead, OB & Corporate

    Team Lead, OB & Corporate

    UOB • Kuala Lumpur, Kuala Lumpur, Malaysia
    Be among the first 25 applicants.United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pac...Show more
    Last updated: 4 days ago • Promoted
    Call Center Team Lead : Coach for KPIs & Performance

    Call Center Team Lead : Coach for KPIs & Performance

    Concentrix • Kuala Lumpur, Kuala Lumpur, Malaysia
    A prominent outsourcing company is seeking a Team Leader for its call center operations in Kuala Lumpur.The successful candidate will oversee daily activities, mentor associates, and drive performa...Show more
    Last updated: 3 days ago • Promoted
    Credit Analyst Team Leader

    Credit Analyst Team Leader

    UOB • Kuala Lumpur, Kuala Lumpur, Malaysia
    United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America.In...Show more
    Last updated: 1 day ago • Promoted
    Team Lead, Customer Service

    Team Lead, Customer Service

    GoGoVan • Kuala Lumpur, Kuala Lumpur, Malaysia
    Deliver high quality customer service standards through timely and effective resolution of customer feedback.Improve and innovate customer service procedures, policies, and standards in line with t...Show more
    Last updated: 30+ days ago • Promoted
    Underwriting Team Lead - Hybrid Role

    Underwriting Team Lead - Hybrid Role

    Manulife • Kuala Lumpur, Kuala Lumpur, Malaysia
    A global financial services provider is looking for a candidate for a New Business Underwriting role in Kuala Lumpur.The ideal candidate should hold a degree in Science, Biomedical Science, or Nurs...Show more
    Last updated: 3 days ago • Promoted
    Support Team Leader

    Support Team Leader

    The Access Group • Subang Jaya, Selangor, Malaysia
    We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. We offer a blended approach to office working, encouraging y...Show more
    Last updated: 6 days ago • Promoted
    Transaction Monitoring (TM) Team Lead

    Transaction Monitoring (TM) Team Lead

    Confidential • Kuala Lumpur, Kuala Lumpur, Malaysia
    Investigate the alert-triggered cases from transaction monitoring rules.Perform on-chain investigation with the use of Chainalysis / Elliptic. Prepare the Suspicious Transaction Reports when needed.Ma...Show more
    Last updated: 3 days ago • Promoted
    Record to Report / R2R - Team Lead (Mandarin Speaker)

    Record to Report / R2R - Team Lead (Mandarin Speaker)

    Infosys • Petaling Jaya, Selangor, Malaysia
    Overlook the overall monthly end to end R2R processes and ensure timely closing and reporting processes.Manage a team of approximately 2-4 people. Ensure timely delivery of General accounting and re...Show more
    Last updated: 30+ days ago • Promoted
    Team Lead, Card Operations Chargeback

    Team Lead, Card Operations Chargeback

    Ryt Bank • Kuala Lumpur, Kuala Lumpur, Malaysia
    Overview : • • The Dispute and Chargeback Manager / Assistant Manager is responsible for overseeing the overall chargeback and dispute processes, ensuring timely and accurate resolution of cases, an...Show more
    Last updated: 2 days ago • Promoted