Customer Success Specialist - Cantonese - Klang

Overview

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are : Responsibility and Quality and a Passion for Excellence. The CSS is expected to project a professional company image through various communication channels.

Qualifications

Education background :

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

Work experience :

Required Interpersonal Skills :

Must be able to speak, read and write the required language to support

Technical Skills :

Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

Overview of CSS Role :

Responsibilities and Accountabilities

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