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Urgent - Customer Success Specialist (Banking Industry - Mand Eng Speaker)

Agensi Pekerjaan JobScoper Sdn. Bhd.Petaling Jaya, Selangor, Malaysia

2 days ago

Job description

Overview

Urgent - Customer Success Specialist (Banking Industry - Mand Eng Speaker) role at Agensi Pekerjaan JobScoper Sdn. Bhd.

Responsibilities

Assist and educate customers on self-service and digital banking channels
Handle account / transaction inquiries and provide solutions
Conduct call-backs and follow-ups when needed
Perform basic KYC checks and ensure compliance
Deliver a professional, customer-first experience

Job Requirements

Min. 1 year customer service experience in BPO or banking preferred

SPM graduate and above; fresh grads are welcome

Fluent in English & Mandarin (spoken & written)

Willing to work on rotational shifts if required

Good communication skills and ability to build strong customer rapport

Job Benefits

5 working days

Training Provided

Allowance Provided

Annual leave / Medical leave

Near to public transport

Job Details

Seniority level : Associate

Employment type : Full-time

Job function : Customer Service

Industries : Human Resources Services

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Customer Specialist • Petaling Jaya, Selangor, Malaysia

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