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Trainer - English - Penang

Trainer - English - Penang

Teleperformance InternationalBayan Lepas, Penang, Malaysia
9 hours ago
Job description

Qualifications

Minimum requirements :

  • Education & Language

Diploma / Degree and Above

  • English proficiency B2 CEFR level or higher (verbal and written)
  • Skills & Competencies

    • Strong facilitation and presentation skills, with the ability to train diverse groups

  • Ability to adapt training content across multiple programs / accounts
  • Proficiency in training needs analysis, content development, and evaluation of training effectiveness
  • Have strong learning ability, error correction ability and question-answering ability, and good presentation skills.
  • Familiar with the composition of the training system and proficient in making various types of training materials.

    • Responsibilities

  • Job Description

    • Deliver new hire onboarding training, including company orientation, product knowledge, customer service techniques, and system navigation.

  • Conduct refresher courses and ongoing training sessions to address performance gaps and process updates.
  • Support training needs identified through quality monitoring, coaching sessions, and operations feedback.
  • Prepare and update training materials, manuals, and learning modules to ensure relevance and accuracy.
  • Evaluate trainee performance and provide constructive feedback to support their development.
  • Track training attendance, completion rates, and assessment results for reporting purposes.
  • Collaborate with Training Manager, Operations, and Quality teams to align training initiatives with business goals.
  • Foster a positive and engaging learning environment that motivates and inspires learners.

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    Trainer Penang • Bayan Lepas, Penang, Malaysia