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Trainer - English - Penang

Teleperformance InternationalBayan Lepas, Penang, Malaysia

18 jam yang lalu

Penerangan pekerjaan

Qualifications

Minimum requirements :

Diploma / Degree and Above

English proficiency B2 CEFR level or higher (verbal and written)

Skills & Competencies

Strong facilitation and presentation skills, with the ability to train diverse groups

Ability to adapt training content across multiple programs / accounts

Proficiency in training needs analysis, content development, and evaluation of training effectiveness

Have strong learning ability, error correction ability and question-answering ability, and good presentation skills.

Familiar with the composition of the training system and proficient in making various types of training materials.

Responsibilities

Job Description

Deliver new hire onboarding training, including company orientation, product knowledge, customer service techniques, and system navigation.

Conduct refresher courses and ongoing training sessions to address performance gaps and process updates.

Support training needs identified through quality monitoring, coaching sessions, and operations feedback.

Prepare and update training materials, manuals, and learning modules to ensure relevance and accuracy.

Evaluate trainee performance and provide constructive feedback to support their development.

Track training attendance, completion rates, and assessment results for reporting purposes.

Collaborate with Training Manager, Operations, and Quality teams to align training initiatives with business goals.

Foster a positive and engaging learning environment that motivates and inspires learners.

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Trainer Penang • Bayan Lepas, Penang, Malaysia