Senior Supply Chain Executive
Cavalier Capital Holdings Sdn BhdSimpang Ampat, Penang, Malaysia4 days ago
Job descriptionWorks with clients who have complaints, orders or require information about products / services purchased. Provide solutions to individualized situations and prioritise the customer’s needs. Update customers on the schedule as arranged and keep customers’ updated on the progress of their both inbound and outbound shipments. Build positive relationship with customer for customer retention and growth of business. Resolve service issues by clarifying customer complaints, determining the cause of the problem and provide the best solution to resolve the issues. Evaluate and select reliable services provider. Monitor the performance and address any issues to ensure timely and efficient for all shipments. Coordinate the entire logistics operations including process customer order, issuing invoice, custom clearance, transportation arrangement, warehousing / receiving of goods and delivery to customers. Collect and analyze service issue and carrier quality information and develop clear and concise report included cost saving proposal. Monitor incoming & outgoing shipments in a timely manner, including freight forwarding functions such as booking, issuing Delivery Orders, etc. Checking and confirming order status on pick-up and deliveries. Analyze freight bills for customer specific required information. Liaising with customer & functional departments on delivery and generate reports. Adhere to escalation procedures and produce situation corrective action. Manage, coach, train & supervise junior level to ensure compliance to company’s SOP. Possess at least Diploma, Degree or any other equivalent qualification. Minimum 5 years of progressive customer service or marketing experience Knowledge for Microsoft office Ability to work effectively to tight datelines with minimum supervision. What's your expected monthly basic salary? Which of the following Microsoft Office products are you experienced with? Which of the following types of qualifications do you have? Do you have previous invoicing experience? How many years' experience do you have as a Logistics Executive? Do you have freight forwarding experience? Do you have customer service experience?
Responsibilities
1. Responsible to deliver the role of “one-stop” customer service provider
- Offering customer service elements that are specific to logistics operations including fulfillment, speed, quality and cost.
- Resolving customer’s enquiries with accurate clarification.
- Liaise, coordinate and follow up closely with all related departments to ensure customers’ expectation are met and all customers’ requests are completed agreed.
2. Collaboration with customers
3. Logistics Operations
4. Reporting
5. Training & Supervision
6. Any job assigned from the superior from time to time.
KEY REQUIREMENTS & COMPETENCIES
Working Experience
Special Knowledge / Skill
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Supply Chain Executive • Simpang Ampat, Penang, Malaysia
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