Order Management Analyst

Overview

Order Management Analyst at Mattel Asia Pacific. You will be responsible for delivering exceptional customer service to wholesale, e-commerce, and retail customers in the EMEA region. Your focus will be on accurate and timely order processing, stock allocation, and shipment preparation, with involvement in resolving customer inquiries, claims, and returns, and identifying process improvements.

Responsibilities

• Process orders accurately and timely from receipt to cash collection.
• Allocate stock to orders and prepare shipments for the warehouse.
• Confirm orders in the customer web portal.
• Manage the order book to align with customer requirements.
• Facilitate inquiries from customers, sales, finance, planning, and logistics teams.
• Proactively communicate discrepancies in customer data to the sales team.
• Resolve claims and returns efficiently.
• Identify and resolve issues and implement preventive measures.
• Coordinate logistical processes to ensure timely delivery.
• Initiate and drive continuous process improvements, both internally and with customers.
• Analyze KPIs such as forecast accuracy and OTIF.
• Collaborate with marketing, sales, finance, planning, logistics, and customer teams.

What We’re Looking For

Our Culture and How We Work

We are a purpose-driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We value collaboration, innovation, and execution, and strive for an inclusive workplace where everyone can bring their authentic self to work.

Our approach to flexible work combines purposeful in-person collaboration with flexibility to optimize performance and connection for moments that matter.

About Mattel

Mattel is a leading global toy and family entertainment company with a broad brand portfolio. Our products are sold in collaboration with leading retailers and e-commerce partners. Mattel’s workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more. We are an Equal Opportunity Employer and welcome all job seekers.

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