Talent.com
MS CRM System Analyst/Business Analyst
MS CRM System Analyst/Business AnalystUnison Group • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
MS CRM System Analyst / Business Analyst

MS CRM System Analyst / Business Analyst

Unison Group • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
30+ days ago
Job type
  • Quick Apply
Job description
  • The System Analyst will be involved in project and quarterly release – Leads, Customer Onboarding and Lending Application and Leads and is responsible for understanding business requirements and translating them to Functional Specifications and Technical Design Specification.
  • The role will require this activity to be performed on an end to end basis, across functional domains and technologies.
  • Assist  technical delivery / development manager for planning, developing, tracking, implementing Microsoft Dynamics CRM application.
  • Lead team in functional requirements gathering, application technical design / implementation, interface development, security review and support.
  • Will be involved in assisting in change request tracking and controlling of application development phases and activities in compliance to IT Application policies, standards and procedures.
  • Assist in managing business users, vendor and interface application team to ensure successful delivery of change request.
  • Collaborate with cross-functional interface application teams.
  • Prepare, review and ensure application features & functionalities adhere to business requirement and quality, including reliability, security and performance.
  • Prepare and maintain documentation which will include but is not limited to SOPs and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards.
  • Work with Testing team to formulate comprehensive system test strategy, test plan & test cases to align with change request scope, quality requirements and targets.
  • Manage release Change Management. Ensure changes are completed according to the change request and / or release schedule.
  • Assist to formulate implementation and deployment plan for system cutover.
  • Support change request planning activities for technical delivery (eg. Requirement gathering, Impact analysis, solutioning, cost estimation).
  • Requirements

    • Bachelor's Degree in Computer Science, Engineering or similar domain. Related professional / technical qualification will be advantageous although not mandatory.
    • More than 10 years of experience in system analyst role.
    • Good interpersonal and communication skills, both verbal and written.
    • Solid experience in functional requirement management and end to end requirement analysis.
    • Solid experience in business process modeling and functional design.
    • Experience with Scrum or similar agile development.
    • Experience with Microsoft Dynamics 365 Customization and Configuration
    Create a job alert for this search

    System Analyst • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

    Related jobs
    Senior Business Analyst - Trading System

    Senior Business Analyst - Trading System

    Zeal Group • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
    Quick Apply
    Join our Trading Systems team as a Business Analyst, where you will analyze complex requirements, optimize system workflows, and coordinate delivery of enhancements across front-end and back-office...Show more
    Last updated: 30+ days ago
    Lead Engineer

    Lead Engineer

    Soft Space Sdn Bhd • Seremban, Negeri Sembilan, Malaysia
    We are seeking a technically strong leader based in Malaysia to head our North America region projects.The Lead Engineer will take ownership of regional delivery, technical solutioning, and team le...Show more
    Last updated: 19 days ago • Promoted
    IT Business Analyst (REF07)

    IT Business Analyst (REF07)

    EPS Consultants • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
    Quick Apply
    Collaborate in various phases of new IT software and product development projects for the eldercare sector, including requirement gathering, research, feasibility analysis, functional design, testi...Show more
    Last updated: 30+ days ago
    Senior Commercial Analyst (FMCG / Business Development Support)

    Senior Commercial Analyst (FMCG / Business Development Support)

    Nasty Holding Sdn Bhd • Petaling Jaya, Selangor, Malaysia
    Quick Apply
    Malaysian-born global group building modern consumer brands across.FMCG, ENDS, beverages, fashion, restaurants, cosmetics, and lifestyle. From Kuala Lumpur to Dubai and South Africa, we create and s...Show more
    Last updated: 27 days ago
    Service Desk Analyst

    Service Desk Analyst

    PPG • Sepang, Selangor, Malaysia
    The Service Desk Development program focuses on bringing ambitious, career‑focused individuals into the Global IT organization with the primary goal of developing future IT leaders.The program allo...Show more
    Last updated: 8 days ago • Promoted
    Senior Sales Engineer

    Senior Sales Engineer

    Sophos • Seremban, Negeri Sembilan, Malaysia
    Sophos is a global leader and innovator of advanced security solutions designed to defeat cyberattacks.The company acquired Secureworks in February 2025, creating the largest pure‑play Managed Dete...Show more
    Last updated: 8 days ago • Promoted
    Senior / Staff / Principal Engineer

    Senior / Staff / Principal Engineer

    Canonical • Sepang, Selangor, Malaysia
    Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Senior / Staff / Principal Engineer. Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, ...Show more
    Last updated: 30+ days ago • Promoted
    Business Analyst - Regional Fulfillment Centre Projects

    Business Analyst - Regional Fulfillment Centre Projects

    ZALORA SOUTH EAST ASIA PTE LTD • Kuala Lumpur, Kuala Lumpur, MY
    Quick Apply
    ZALORA is looking for an analytical and process-oriented person with an interest in the Operations and e-commerce industry. In this role you will support analysis and lead core projects to dri...Show more
    Last updated: 30+ days ago
    Business Analyst (Technical)

    Business Analyst (Technical)

    Two95 International Inc. • Putrajaya, Putrajaya, MY
    Quick Apply
    Must write Technical Specs) For Malaysians only!.Mandatory to be Bahasa Malaysia literate (read & write).Responsible to elicit, analyze and validate the required specifications / requirements for...Show more
    Last updated: 30+ days ago
    CRM Developer

    CRM Developer

    Unison Group • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
    Quick Apply
    Dynamics 365 Customization : Customize and configure Dynamics 365 to meet specific business requirements.This includes creating and modifying entities, attributes, forms, views, and business process...Show more
    Last updated: 30+ days ago
    SAP BW / BI Analyst

    SAP BW / BI Analyst

    Tap Growth ai • Kuala Lumpur, Kuala Lumpur, MY
    SAP BW, BW on HANA, ABAP, SAC, and BusinessObjects.The ideal candidate has deep hands-on experience in Business Intelligence, enterprise reporting, and SAP data flows, with proven ability to suppor...Show more
    Last updated: 11 hours ago • New!
    Performance Marketing Senior Analyst (Hybrid)

    Performance Marketing Senior Analyst (Hybrid)

    ZALORA SOUTH EAST ASIA PTE LTD • Kuala Lumpur, MY
    Quick Apply
    RESPONSIBILITIES : Campaign Strategy, Execution & Optimization Plan, implement, and optimize performance marketing campaigns across Go...Show more
    Last updated: 22 days ago
    BUSINESS ANALYST

    BUSINESS ANALYST

    Talent Switch • Kuala Lumpur, Malaysia
    Business Process Analysis & Design.Engage with stakeholders to understand current processes, pain points, and automation opportunities. Document and model workflows using BPMN 2.Develop as-is and to...Show more
    Last updated: 30+ days ago
    Senior Web Engineer

    Senior Web Engineer

    Canonical • Nilai, Negeri Sembilan, Malaysia
    Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Be among the first 25 a...Show more
    Last updated: 30+ days ago • Promoted
    MS CRM Business Analyst / System Analyst

    MS CRM Business Analyst / System Analyst

    Unison Group • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
    Quick Apply
    Job Title : MS CRM Business Analyst.System Analyst with knowledge in CRM Platform (MS Dynamics) - D365.Experience in implementing D365 with Banking clients (Service & Sales modules).Strong Func...Show more
    Last updated: 30+ days ago
    Manager HR Business Partnering

    Manager HR Business Partnering

    DKSH Group • Klang City, Selangor, Malaysia
    Title : Manager HR Business Partnering.Manage implementation of HR strategic / tactical initiatives and align Group HR strategies with Business Unit / country-level operations in order to achieve busine...Show more
    Last updated: 1 day ago • Promoted
    Senior Analyst, EndPoint Mgmt

    Senior Analyst, EndPoint Mgmt

    Pall Corporation • Kuala Lumpur, Kuala Lumpur, Malaysia
    Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Pall Corporation, one of Danaher’s 15+ operating companies, our work sa...Show more
    Last updated: 5 days ago • Promoted
    Business Analyst

    Business Analyst

    Aarorn Technologies Inc. • Kuala Lumpur, kuala lumpur, MY
    Quick Apply
    Job Title : Business Analyst Experience Required : Minimum 4 years Job Summary : We are looking for an experienced Business Analyst to lead the analysis, documentation, and optimization of business pr...Show more
    Last updated: 30+ days ago