MS CRM System Analyst/Business AnalystUnison Group • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

MS CRM System Analyst / Business Analyst

Unison Group • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

30+ days ago

Job type

Quick Apply

Job description

The System Analyst will be involved in project and quarterly release – Leads, Customer Onboarding and Lending Application and Leads and is responsible for understanding business requirements and translating them to Functional Specifications and Technical Design Specification.

The role will require this activity to be performed on an end to end basis, across functional domains and technologies.

Assist technical delivery / development manager for planning, developing, tracking, implementing Microsoft Dynamics CRM application.

Lead team in functional requirements gathering, application technical design / implementation, interface development, security review and support.

Will be involved in assisting in change request tracking and controlling of application development phases and activities in compliance to IT Application policies, standards and procedures.

Assist in managing business users, vendor and interface application team to ensure successful delivery of change request.

Collaborate with cross-functional interface application teams.

Prepare, review and ensure application features & functionalities adhere to business requirement and quality, including reliability, security and performance.

Prepare and maintain documentation which will include but is not limited to SOPs and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards.

Work with Testing team to formulate comprehensive system test strategy, test plan & test cases to align with change request scope, quality requirements and targets.

Manage release Change Management. Ensure changes are completed according to the change request and / or release schedule.

Assist to formulate implementation and deployment plan for system cutover.

Support change request planning activities for technical delivery (eg. Requirement gathering, Impact analysis, solutioning, cost estimation).

Requirements

Bachelor's Degree in Computer Science, Engineering or similar domain. Related professional / technical qualification will be advantageous although not mandatory.
More than 10 years of experience in system analyst role.
Good interpersonal and communication skills, both verbal and written.
Solid experience in functional requirement management and end to end requirement analysis.
Solid experience in business process modeling and functional design.
Experience with Scrum or similar agile development.
Experience with Microsoft Dynamics 365 Customization and Configuration

Create a job alert for this search

System Analyst • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

Related jobs

Senior Business Analyst - Trading System

Zeal Group • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

Quick Apply

Join our Trading Systems team as a Business Analyst, where you will analyze complex requirements, optimize system workflows, and coordinate delivery of enhancements across front-end and back-office...Show more

Last updated: 30+ days ago

Lead Engineer

Soft Space Sdn Bhd • Seremban, Negeri Sembilan, Malaysia

We are seeking a technically strong leader based in Malaysia to head our North America region projects.The Lead Engineer will take ownership of regional delivery, technical solutioning, and team le...Show more

Last updated: 19 days ago • Promoted

IT Business Analyst (REF07)

EPS Consultants • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

Quick Apply

Collaborate in various phases of new IT software and product development projects for the eldercare sector, including requirement gathering, research, feasibility analysis, functional design, testi...Show more

Last updated: 30+ days ago

Senior Commercial Analyst (FMCG / Business Development Support)

Nasty Holding Sdn Bhd • Petaling Jaya, Selangor, Malaysia

Quick Apply

Malaysian-born global group building modern consumer brands across.FMCG, ENDS, beverages, fashion, restaurants, cosmetics, and lifestyle. From Kuala Lumpur to Dubai and South Africa, we create and s...Show more

Last updated: 27 days ago

Service Desk Analyst

PPG • Sepang, Selangor, Malaysia

The Service Desk Development program focuses on bringing ambitious, career‑focused individuals into the Global IT organization with the primary goal of developing future IT leaders.The program allo...Show more

Last updated: 8 days ago • Promoted

Senior Sales Engineer

Sophos • Seremban, Negeri Sembilan, Malaysia

Sophos is a global leader and innovator of advanced security solutions designed to defeat cyberattacks.The company acquired Secureworks in February 2025, creating the largest pure‑play Managed Dete...Show more

Last updated: 8 days ago • Promoted

Senior / Staff / Principal Engineer

Canonical • Sepang, Selangor, Malaysia

Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Senior / Staff / Principal Engineer. Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, ...Show more

Last updated: 30+ days ago • Promoted

Business Analyst - Regional Fulfillment Centre Projects

ZALORA SOUTH EAST ASIA PTE LTD • Kuala Lumpur, Kuala Lumpur, MY

Quick Apply

ZALORA is looking for an analytical and process-oriented person with an interest in the Operations and e-commerce industry. In this role you will support analysis and lead core projects to dri...Show more

Last updated: 30+ days ago

Business Analyst (Technical)

Two95 International Inc. • Putrajaya, Putrajaya, MY

Quick Apply

Must write Technical Specs) For Malaysians only!.Mandatory to be Bahasa Malaysia literate (read & write).Responsible to elicit, analyze and validate the required specifications / requirements for...Show more

Last updated: 30+ days ago

CRM Developer

Unison Group • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

Quick Apply

Dynamics 365 Customization : Customize and configure Dynamics 365 to meet specific business requirements.This includes creating and modifying entities, attributes, forms, views, and business process...Show more

Last updated: 30+ days ago

SAP BW / BI Analyst

Tap Growth ai • Kuala Lumpur, Kuala Lumpur, MY

SAP BW, BW on HANA, ABAP, SAC, and BusinessObjects.The ideal candidate has deep hands-on experience in Business Intelligence, enterprise reporting, and SAP data flows, with proven ability to suppor...Show more

Last updated: 11 hours ago • New!

Performance Marketing Senior Analyst (Hybrid)

ZALORA SOUTH EAST ASIA PTE LTD • Kuala Lumpur, MY

Quick Apply

RESPONSIBILITIES : Campaign Strategy, Execution & Optimization Plan, implement, and optimize performance marketing campaigns across Go...Show more

Last updated: 22 days ago

BUSINESS ANALYST

Talent Switch • Kuala Lumpur, Malaysia

Business Process Analysis & Design.Engage with stakeholders to understand current processes, pain points, and automation opportunities. Document and model workflows using BPMN 2.Develop as-is and to...Show more

Last updated: 30+ days ago

Senior Web Engineer

Canonical • Nilai, Negeri Sembilan, Malaysia

Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Be among the first 25 a...Show more

Last updated: 30+ days ago • Promoted

MS CRM Business Analyst / System Analyst

Unison Group • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

Quick Apply

Job Title : MS CRM Business Analyst.System Analyst with knowledge in CRM Platform (MS Dynamics) - D365.Experience in implementing D365 with Banking clients (Service & Sales modules).Strong Func...Show more

Last updated: 30+ days ago

Manager HR Business Partnering

DKSH Group • Klang City, Selangor, Malaysia

Title : Manager HR Business Partnering.Manage implementation of HR strategic / tactical initiatives and align Group HR strategies with Business Unit / country-level operations in order to achieve busine...Show more

Last updated: 1 day ago • Promoted

Senior Analyst, EndPoint Mgmt

Pall Corporation • Kuala Lumpur, Kuala Lumpur, Malaysia

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Pall Corporation, one of Danaher’s 15+ operating companies, our work sa...Show more

Last updated: 5 days ago • Promoted

Business Analyst

Aarorn Technologies Inc. • Kuala Lumpur, kuala lumpur, MY

Quick Apply

Job Title : Business Analyst Experience Required : Minimum 4 years Job Summary : We are looking for an experienced Business Analyst to lead the analysis, documentation, and optimization of business pr...Show more

Last updated: 30+ days ago