Manager, Regional Sales Operations & CRM

Manager, Regional Sales Operations & CRM

ADA WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Manager, Regional Sales Operations & CRM

ADA WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Manager, Regional Sales Operations & CRM role at ADA

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About ADA

ADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 11 markets in South and Southeast Asia and partner with leading brands to drive their data and digital maturity.

About ADA

ADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 11 markets in South and Southeast Asia and partner with leading brands to drive their data and digital maturity.

What will you do?

• Sales Data Management and Reporting
• Maintain data accuracy and integrity within Salesforce through a robust data quality framework for reliable reporting and forecasting.
• Design and optimize dashboards and reports to track key performance indicators (KPIs) such as pipeline health, win rates, and sales productivity.
• Deliver regular reports for Business Development, Marketing, client teams, and senior management, while enabling self-service reporting options.
• Provide actionable insights and analysis to leadership to support data-driven decision-making and forecasting.
• Sales Process Optimization
• Design and implement scalable sales processes to improve team productivity and operational efficiency.
• Standardize workflows across regions and ensure alignment with cross-functional teams.
• Identify process gaps and recommend actionable improvements.
• Salesforce Operations and Enablement
• Ensure accurate and up-to-date pipeline data through regular reporting checks, data updates, and maintenance within Salesforce.
• Oversee data cleansing activities, including uploading and structuring contact data to ensure system accuracy.
• Act as Salesforce subject matter expert, providing training and guidance to promote effective CRM usage and data entry practices across the business.
• Incentive Program Management
• Develop and oversee sales incentive programs aligned with business goals.
• Establish reports to monitor and review individual sales performance
• Collaborate with HR / Finance to ensure accurate performance and timely payments.
• Best Practices Development and Implementation
• Identify, document, and implement best practices for sales processes, tools, and reporting methodologies.
• Conduct audits and feedback sessions to drive adherence to best practices.
• Lead training sessions to promote understanding and adoption of sales best practices.

What skills & experience will you need?

By submitting this, you agree to this Privacy Notice and you will be deemed to have consented to the collection, use, and disclosure of your Personal Information in accordance with this Privacy Notice : Unfortunately, we are only able to contact shortlisted applicants. We encourage you to continuously visit our website for regular updates on available roles

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Industries

Business Consulting and Services

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