Staff Specialist, SC Customer Service (Japanese)

Responsibilities

• Work as customer service representative with international key accounts in a modern, global Supply Chain environment
• Proactive Order Management & close monitoring of order book and shipments
• Ownership of end-to-end operational customer interaction and demand fulfillment
• Strong Customer advocate whilst fostering company's best interests into account
• Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner
• Participate in customer and project review meetings, understand customer profiles whilst supporting company’s growth and strategic targets
• Professionally handle customer escalation and allocation scenarios
• Collaborate and provide cross functional support in customer related matters in dynamic working environment

Qualifications

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