Customer Service Specialist - Mandarin Speaking - Banking Industry

Talent Acquisition - Actively recruiting talents for BPO

We are looking for a proactive and customer-focused Customer Success Specialist to join our team in the Banking and Financial Services sector. In this role, you will be the primary point of contact for our customers, ensuring they receive the best possible service, support, and solutions tailored to their banking needs.

Location : Petaling Jaya, Selangor, Malaysia

Job Responsibilities

• Build and maintain strong relationships with customers, acting as their trusted advisor.
• Understand customer needs, provide product / service guidance, and deliver effective solutions.
• Handle inquiries via phone, email, and chat, ensuring prompt resolution and follow-up.
• Collaborate with internal teams (Operations, Compliance, Product) to resolve customer issues.
• Educate customers on banking products, digital platforms, and self-service tools.
• Monitor customer satisfaction levels and identify opportunities for service improvements.

Requirements

Seniority Level

Employment Type

Job Function

Industries

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