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Senior Sales Operations Specialist

51Talk HeadquartersKuala Lumpur, Kuala Lumpur, Malaysia

1 day ago

Job description

51Talk is a leading international EduTech company known for providing top-quality English language education. We are a dynamic organization with a robust global presence dedicated to making English learning accessible and enjoyable. With a team of over 30,000 dedicated employees and more than 15 branches worldwide, we are committed to delivering exceptional educational experiences.

What You’ll Do

Lead Conversion Efficiency : Collaborate closely with Marketing and Sales teams to ensure efficient lead allocation and follow-up.
Referral Program Management : Design and execute referral campaigns (rewards, free classes, community initiatives) to activate existing users and generate new leads.
Sales Process & Incentives : Optimize sales SOPs and design incentive programs to boost team performance.
Data-Driven Optimization : Build acquisition dashboards, track conversion rates, CAC, and ROI, and propose actionable improvements.

What We’re Looking For

Bachelor’s degree or above in Marketing, Business, Operations, or related fields.

3–5 years of relevant experience in sales operations, marketing operations, or user growth.

Strong analytical skills; proficient in Excel / CRM / BI tools.

Excellent communication and cross-functional collaboration skills; ability to turn plans into results.

Proficiency in English and Mandarin; Bahasa Malaysia is a plus. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Why Join Us?

Direct Impact : Take ownership of acquisition and referral projects that directly influence user growth and revenue.

Cross-Functional Exposure : Work closely with Marketing, Sales, Service, and Product teams to gain full lifecycle experience.

Career Growth : Opportunity to advance to Sales Operations Manager, leading a team and owning regional growth initiatives.

International Environment : Collaborate with HQ and teams across different countries for global exposure.

If you’re excited to leverage your data skills, operational mindset, and execution power to drive real business growth, we’d love to meet you!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Analyst and Strategy / Planning

We are an equal opportunities employer and welcome applications from all qualified candidates.

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Senior Sales Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia