Account Manager

Overview

£40,000 - £45,000 plus commission and benefits Job type :

permanent About the role

Account Managers are responsible for maintaining long term, trusting relationships with our customers. The role is to oversee a portfolio of assigned customers, generate new business from existing clients and actively seek further opportunities. Acting as the lead point of contact for your assigned customers, you will be expected to answer queries and become a trusted advisor to further improve the customer experience. Key duties and responsibilities

Implement, manage and develop positive working relationships with multiple customer accounts including international fleets Facilitate regular communication both remotely (Teams & mobile) and face-to-face Manage customers with integrity and diligence, ensuring that we manage expectations in doing what we say we will do, when we say we will do it Consistently evaluate the value that the business is bringing to the customer – look at what other opportunities there are to demonstrate more value whether financial, operational or safety related Understand the business data related to your customers and help to surface insight, not just replay data Assist customers in making best use of the business and embedding it in their business including organising training for managers, drivers and other staff Ensure that the company differentiation is well-understood, especially in terms of Driver Rewards and Gamification; and help drive initiatives to accentuate this is one of the businesses unique attributes Be able to communicate effectively with customers for whom English is not their first language (specifically French) Generate sales and revenue among customer accounts – identify opportunities for growth and upsell of additional products Manage the customer renewal process to achieve set customer renewal KPIs Co-ordinate with other departments in Lightfoot to facilitate what the customer requires Work with the Product Teams to deliver; and ensure customer expectations are aligned with the specification for each product Work as part of a team to develop and implement marketing, support and engagement strategies Record, update and maintain customer data on the CRM system which covers off key strategic mapping of the customer Work closely with other colleagues who also have interaction on the same accounts to ensure consistent service to customers Review and respond clearly to customer queries Attend and schedule customer visits, presentations and site training in the UK & abroad You are the representative for your clients and should always act as the evangelist for our brand with a specific aim of building our stakeholder reach Compliance and assistance with the requirements of 9001& 27001 Key skills, experience and qualifications

Fluent in French is beneficial Experience of running B2B accounts is essential Outstanding customer relations skills are essential Ability to multi-task across and meet deadlines is essential Exceptional oral and written communication skills is essential First-class problem-solving & analytical skills is essential Working knowledge of Microsoft packages is essential Experience in the transport services sector is desirable By sending us your CV, it will be directed to the relevent consultant that specialises in your industry sector and skill set.

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