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Customer Service Representative - Mandarin (Work from Home)

Customer Service Representative - Mandarin (Work from Home)

TPSungai Petani, Kedah, Malaysia
30+ days ago
Job description

Overview

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOME . In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls . You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience

Qualifications

  • Proficiency in Mandarin (spoken and written) and English
  • Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply
  • Strong communication and problem-solving skills
  • Ability to handle multiple tasks and work under pressure
  • Flexibility to work on rotational shifts, including weekends and public holidays
  • Willing to work night shift

What We Offer

  • Competitive salary and benefits package
  • Paid training and career development opportunities
  • A supportive and diverse work environment
  • Opportunities to grow within the company

    • Responsibilities

  • Handle incoming customer inquiries via email, chat, and call in a professional and timely manner
  • Provide accurate information, solutions, and assistance to customers
  • Resolve customer concerns effectively while maintaining a high level of empathy and professionalism
  • Document customer interactions and update records in the system
  • Escalate complex issues to the relevant teams when necessary
  • Work closely with team members and supervisors to achieve performance targets and service level agreements
  • Maintain a positive and customer-first attitude at all times

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Customer Service

    • Industries

  • Outsourcing and Offshoring Consulting

    • #J-18808-Ljbffr

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    Customer Service Representative • Sungai Petani, Kedah, Malaysia

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