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Strategic Operations Manager

Strategic Operations Manager

Shopee Mobile Malaysia Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
21 hours ago
Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description :

  • Design initiatives using analytical and conceptual problem-solving methodologies to strategically improve users' and partners' experiences at Shopee.
  • Identify function / product gaps and initiate transformational projects / initiatives.
  • Be involved in complex end to end projects - from concept, feasibility, and financing;  through planning, statutory process, and design; into commissioning and operational  readiness.
  • Acquire a deep understanding of the technical and / or business aspects of the  transformations to effectively manage deliverables and resources.
  • Act as point of contact as well as communicating strategies and objectives between  departments within the company to drive project success.
  • Work with function stakeholders to lead and drive projects that enable business  improvement and transformation.
  • Communicate and present findings and outcomes to senior management and  stakeholders in a structured manner.

Requirements :

  • Strong academics from top-tier institutions with Bachelor's Degree or Advanced  Degree (preferably an MBA) in a relevant field.
  • More than 8 years of working experience from top tier management / strategy consulting  firms preferred.
  • Superb business acumen and able to see operational improvements with a commercial perspective.
  • Possess in-depth knowledge / defined involvement in helping frame, design and  execute solutions for challenging business conditions.
  • Highly analytical and able to generate and present meaningful and actionable data backed analysis in a structured manner.
  • Strong logical thinking and problem-solving abilities.
  • Excellent verbal and written communication skills.
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    Operation Manager • Kuala Lumpur, Kuala Lumpur, Malaysia