Strategic Operations Manager

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description :

• Design initiatives using analytical and conceptual problem-solving methodologies to strategically improve users' and partners' experiences at Shopee.
• Identify function / product gaps and initiate transformational projects / initiatives.
• Be involved in complex end to end projects - from concept, feasibility, and financing;  through planning, statutory process, and design; into commissioning and operational  readiness.
• Acquire a deep understanding of the technical and / or business aspects of the  transformations to effectively manage deliverables and resources.
• Act as point of contact as well as communicating strategies and objectives between  departments within the company to drive project success.
• Work with function stakeholders to lead and drive projects that enable business  improvement and transformation.
• Communicate and present findings and outcomes to senior management and  stakeholders in a structured manner.

Requirements :