Customer Relations Officer (Part Time)

Job Description

About the job

To provide a positive and joyful shopping experience for all IKEA visitors and customers by practising fast, efficient and easy buying customer relations' processes.

Your assignment

• Follow and adhere to cash handling procedures to ensure the security of money handling.
• Contribute to the check-out action plan and take ownership for my part in its delivery.
• Manage the fulfillment of customers’ online orders and ensure all orders are complete, accurate, neatly packed, and delivered to the correct address within IKEA’s SLA.
• Tally articles and orders from the Merchandise Pick-Up (“MPU”) section.
• Create an Add-On sales order for customers who want to purchase delivery / assembly / other services after checking out.
• Print and stick sticker labels onto all articles to be delivered correctly.
• Shrink wrap articles into individual groups and sort it by Transport Service Provider (“TSP”).
• Ensure timely daily handover to respective TSP and Home Delivery “HD” clears orders to be delivered, to prepare space for new delivery.
• Support the fulfillment of customers’ offline orders and other tasks as and when required.
• Contributing to the exchanges and returns action plan and taking ownership of my part in its delivery.
• To assist the supervisor in handling customer complaints positively and quickly. Listen to customers’ given feedback and pass it on to the manager.
• Working with the manager to identify solutions to resolve the root cause of customer’s returns.
• Using assigned levels of authorization to solve payment problems when they occur and recognize when there is a need to escalate an issue to someone with higher authorization.

Qualifications

Additional Information

Please apply by DD-MMM-YYYY.