Technical Support Engineer (Fully Remote)

BTI Executive SearchPuchong, Selangor, Malaysia

1 day ago

Job description

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Handle technical support tickets via email, phone, or remote access tools.
Diagnose and resolve application issues related to configuration, design, or performance.
Collaborate with internal teams (Product, QA, Engineering) on complex or escalated issues.
Recreate customer environments to reproduce and analyze reported problems.
Test and validate software patches, upgrades, and hotfixes prior to release.
Document issues, resolutions, and best practices in the knowledge base.
Participate in team meetings to share insights and continuous improvements.

Key Requirements

2–5 years of experience in Technical Support , Application Support.

Open to junior engineers with strong problem‑solving skills and a desire to learn enterprise software environments.

Technical Environment

Databases : SQL Server, Oracle, DB2

Web / Application Servers : Tomcat, WebSphere

Problem‑Solving & Analysis

Strong analytical thinking with the ability to read logs, trace errors, and reproduce customer setups.

Able to clearly communicate technical details to both technical and non‑technical audiences.

Write clear, detailed reports for issue escalations and documentation.

Soft Skills

Customer service mindset : patient, calm, and solution‑oriented.

Team player with the ability to work independently when needed.

Adaptable and comfortable in a fast‑paced, evolving technical environment.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Information Services

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Technical Support Engineer • Puchong, Selangor, Malaysia

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