Technical Support Engineer

Technical Support Engineer

• Perform daily customer support tasks for assigned customers.
• Be responsible for ensuring service management SLAs are met and maintained.
• Monitor technical issues that arise and perform troubleshooting and ensure troubleshooting processes and procedures.
• Respond promptly to incidents, investigate & provide temporary & / or permanent resolution of incidents escalated, provide timely status updates to relevant stakeholders / parties.
• Responsible for supporting customers in system compliance upgrade projects.
• Support customers with periodic compliance testing tasks with international card organizations.
• To provide excellent service to customers and always ensure customer satisfaction.
• Participate in implementation projects for customers and complete assigned tasks according to each project.
• Perform OpenWay software installation and configuration at customer sites; Provide on-site training for customers; Perform troubleshooting and error correction.
• Be part of the project team responsible for all project management and technical issues related to the project.
• Perform quality assurance task by performing software testing to ensure quality standard met.

Qualifications

OpenWay is the best‑in‑class provider of digital payment software solutions, and the best cloud payment systems provider as rated by Aite and Gartner. OpenWay is a strategic partner of tier 1 / 2 banks and processors, fintech startups, and other leading payment players around the globe. Among them are Nexi and Finaro in Europe, Comdata and Banesco in Americas, Lotte and JACCS in Asia, Network Int. and Equity Bank Group in MENA, and Ampol in Australia. OpenWay’s Way4 software platform ensures a superb customer payment experience for card issuing, merchant acquiring, transaction switching, and digital wallets. With its flexibility and scalability backed by an experienced global team, Way4 empowers quick innovations and secures leadership for OpenWay clients worldwide.

Benefits

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