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Live Chat Technical Support – IoT & After-Sales
DasherShah Alam, Selangor, Malaysia8 hours ago
Job descriptionInteract with customers through live chat and provide them with friendly, professional, and humanized after-sales service. Manage the end-to-end process of product shipment, from inspection and repair to delivery and tracking. Handle return and refund requests on various platforms, such as Lazada, Shopee, TikTok, etc., with a customer-centric approach. Resolve disputes related to shipment loss, return abuse, and cases outside warranty coverage with a focus on fair resolution. Follow up on warranty status updates for customers, delivering a personalized touch. Conduct initial inspections on items returned for warranty, ensuring thorough assessment. Collaborate with our skilled technician team, working together to deliver exceptional service. Fresh Graduates Welcome! Passionate about the latest Smart home IoT products. Love to explore new knowledge. Good command (spoken and written) in 中文, English, and Bahasa Malaysia. Typing speed of 40 words or above per minute. Basic Microsoft Excel skills (added advantage). Able to commute to Setia Avenue, Setia Alam. Must-have : EPF, SOCSO, EIS Contribution Annual Increment Performance Bonus Medical Leave Compassionate Leave Medical Benefit Optical Benefit Insurance Laptop provided Company Trip Birthday Gift – Must celebrate! Snacks, and Refreshment provided La Familia Benefit – youre encouraged to spend time with family, treat them a meal and claim back from DASHER! Staff Discount – The deal can go real crazy~
Live Chat Technical Support – IoT & After-Sales
Are you a tech-savvy, customer-oriented, and creative person who loves smart home gadgets and IoT products? Do you want to work in a dynamic, innovative, and collaborative environment where you can make a difference? If yes, then you might be the perfect fit for DM Dasher SDN BHD, the leading company in smart home appliances, gadgets, and dashcams in Malaysia.
Why Choose Us?
- Innovative Work Culture : Were not your average call center. Embrace a work environment that values creativity, growth, and collaboration.
- Work Smart : Move beyond robotic complaint handling. We believe in working smart, implementing feedback, and fostering continuous improvement.
- Human Touch Technical Support : Be part of a top-notch technical support team that adds a human touch to after-sales service.
Main Job Scope
Skills Required
Work Schedule
5 days a week. (9am – 6pm). Off-day rotation with the team.
Join us in shaping the future of after-sales support, where innovation, a human touch, and smart work strategies define our approach. Apply now and be a pivotal part of DM Dasher SDN BHD\'s journey!
Benefits & Perks
#J-18808-Ljbffr
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Technical Support • Shah Alam, Selangor, Malaysia
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