VIE - ESAP Product Information & Communication Manager

Purpose of the position

Club Med ESAP is undergoing a phase of rapid development and transformation. Our priority is to focus on client experience evolutions that bring maximum value to our customers, significant impact for the company, and benefits for our teams. This concerns our current portfolio as the future one, with the brand new or renovated Premium or Exclusive Collection resorts. To amplify this impact, the global Operations & Product community must remain unified and effective. It is also essential to ensure alignment and onboarding across all product stakeholders – from marketing teams to G.Os in the resorts, including CSR, Hygiene and Safety – so everyone shares a common vision of the product and its evolution.

Key Responsibilities and Scope

Attached to the VP Operations & Product ESAP, this position is based in Kuala Lumpur, Malaysia.

The scope of the role covers Southeastern Asia and Japan (ESAP), with a strong coordination at a global level :

• Contributes to shaping & implementing the ESAP global roadmap strategy (CSR, Product & Services, In resort sales experiences) and budget.
• Lead the construction of a consolidated roadmap for EHS, CSR, Product & Services, Ires, associated with Opex Capex budget, 3 years plan.
• Manage Internal communication of product developments and updates for marketing teams at global level (including P&S teams based in Lyon).
• Ensure coordination between operational and commercial teams, with a focus on continuous improvement & accuracy of product-related information (CSR, P&S, In resort sales)
• Promote a shared product culture and facilitate onboarding of all stakeholders, particularly resort teams, to key product priorities.

Main Missions

Profile

Education :

Required Knowledge, Skills, and Technical Competencies :

Proficiency Levels and Required Languages

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